Decision search
Your search has 47005 results
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Rochdale Metropolitan Borough Council (23 017 403)
Statement Closed after initial enquiries Traffic management 19-Mar-2024
Summary: We will not investigate this complaint about the Council’s decision to not remove speed bumps along a residential road. This is because the Council made its decision having properly considered relevant factors which are evidence and policy based. We are unlikely to find fault with how the Council made its decision and cannot therefore question the outcome.
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London Borough of Camden (23 017 429)
Statement Closed after initial enquiries Antisocial behaviour 19-Mar-2024
Summary: We will not investigate Ms X’s complaint about the Council’s action following her report of anti-social behaviour. This is because there is not enough evidence of fault.
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Halton Borough Council (23 017 479)
Statement Closed after initial enquiries Other 19-Mar-2024
Summary: We will not investigate this complaint about disabled toilets being closed. There is not enough evidence of fault to justify our involvement.
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Yesodey Hatorah Senior Girls School (23 008 149)
Statement Upheld School admissions 19-Mar-2024
Summary: Mr D complained how the independent appeal panel dealt with his appeal for a place for his daughter at the School. We find the panel was at fault for failing to record why it was accepting late evidence. However, this fault did not cause Mr D a significant injustice.
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East Staffordshire Borough Council (23 008 221)
Statement Upheld Planning applications 19-Mar-2024
Summary: Mr X complains about the Council’s handling of a planning application for changes to the neighbouring property. We find fault with the Council for failing to carry out an evaluation of the impact to Mr X. The Council have put forward remedies which are in line with our guidance.
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London Borough of Redbridge (23 008 444)
Statement Upheld Homelessness 19-Mar-2024
Summary: Mr X complained about the Council’s failure to provide him with suitable accommodation when he became homeless and his removal from the housing register. We found the Council to be at fault. It failed to review its suitability decision when compelling new evidence was provided by the occupational therapy service. It also incorrectly removed Mr X from the housing register. These faults caused Mr X an injustice. The Council has agreed to take action to remedy this.
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Essex County Council (23 009 545)
Statement Upheld Domiciliary care 19-Mar-2024
Summary: Mrs X complained about the actions of the care provider arranged by the Council after her father, Mr Y, fell at home. There was fault in how the care provider, acting on behalf of the Council, arranged for Mr Y to go into a care home, without seeking the Council’s approval first. This led to Mr Y being charged for care he would not have been. The Council agreed to apologise, reimburse some of the care fees Mr Y was charged and remind its providers about the correct procedure to follow in future.
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Royal Borough of Kensington & Chelsea (23 010 303)
Statement Closed after initial enquiries Special educational needs 19-Mar-2024
Summary: We will not investigate this complaint about matters of educational provision, social care assistance and housing. Ms B appealed to a tribunal about the matters of educational provision so this part of the complaint is outside our jurisdiction. The other matters happened in 2022 so complaints about them are late and there is no good reason for us to investigate now. Even if the complaint had been made in time, there is not enough evidence of fault to justify investigating.
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London Borough of Enfield (23 004 360)
Statement Upheld Homelessness 19-Mar-2024
Summary: Ms Z complained about the way the Council handled her reports of disrepair and noise. As a result, Ms Z said she has lived in accommodation which is in a very poor state of repair. There was some fault by the Council in how it considered Ms Z’s reports but this did not cause her injustice.
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Devon County Council (23 006 302)
Statement Upheld Special educational needs 19-Mar-2024
Summary: There was excessive delay by the Council in completing an EHC Plan and its own complaint process. There was also a failure to provide suitable fulltime education. This caused unnecessary distress, frustration, and loss of education. The Council will apologise, make a symbolic payment to acknowledge loss of education and carry out service improvements. The complaint is upheld.