Recent reports in this category are shown below:
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Suffolk County Council (23 016 415)
Statement Closed after initial enquiries Child protection 05-Mar-2024
Summary: We will not investigate this complaint about the Council’s involvement with the complainant’s family. This is because we cannot consider complaints about matters that were or could be raised in court.
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Luton Borough Council (23 016 264)
Statement Closed after initial enquiries Other 05-Mar-2024
Summary: We will not investigate this complaint about the actions of a social worker and the complainant not being paid for services he has provided. This is because there is no worthwhile outcome we could achieve.
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Surrey County Council (23 016 629)
Statement Closed after initial enquiries Child protection 05-Mar-2024
Summary: We cannot investigate Miss X’s complaint about the Council’s actions during court proceedings because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered and decided in court. We have no discretion to do so.
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Statement Closed after initial enquiries Other 04-Mar-2024
Summary: We will not investigate this complaint about how the Council carried out a child and family assessment. This is because there is insufficient evidence of fault in how the Council considered the complaint under the statutory complaint’s procedure.
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Kent County Council (23 018 972)
Statement Closed after initial enquiries Other 04-Mar-2024
Summary: We will not investigate this complaint about the actions of Council staff affecting the complainant’s family. This is because the complaint matters were considered and decided in court. The actions of the Council’s staff cannot be separated out from matters we have no remit to consider.
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Kent County Council (23 016 915)
Statement Closed after initial enquiries Child protection 04-Mar-2024
Summary: We cannot investigate Ms X’s complaint about the content and accuracy of a social worker’s report and their conduct because these matters are being considered by the courts. The law says we cannot investigate what happens in court.
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London Borough of Bromley (23 008 648)
Statement Upheld Other 04-Mar-2024
Summary: Miss X complained the Council did not provide the therapeutic support for her and her son, Y in line with a court ordered care plan. Miss X said some of the therapy was stopped and started and the Council did not provide the therapy for Y. The Council was at fault, it did not review the care plan properly and delayed in starting the therapy for Y. It agreed to apologise to Miss X and pay her a symbolic amount of £500 to recognise the frustration and uncertainty caused to her and to make service improvements.
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Nottingham City Council (22 008 832)
Statement Upheld Child protection 04-Mar-2024
Summary: The Council was at fault for its failure to deal properly with safeguarding concerns about Mr B’s children. It has already apologised to Mr B and made improvements to its service. It has now also agreed to make symbolic payments to Mr B and his children to recognise their injustice.
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East Riding of Yorkshire Council (23 015 324)
Statement Closed after initial enquiries Child protection 04-Mar-2024
Summary: We will not investigate this complaint about the conduct of a child protection investigation. This is because the matters which are the subject of the complaint have been mentioned in court.
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Nottinghamshire County Council (23 016 487)
Statement Closed after initial enquiries Other 02-Mar-2024
Summary: We cannot investigate this complaint about the Council’s actions in respect of the complainant’s daughter. This is because it concerns matters which have been considered in court or are related to those matters.