Recent statements in this category are shown below:
Statement Closed after initial enquiries Adoption 06-Sep-2017
Summary: The Ombudsman will not investigate Mrs A's complaint that the Council was at fault in the pre-adoption process. The complaint is late and it is unlikely that investigation by the Ombudsman would lead to a different outcome.
Statement Closed after initial enquiries Adoption 05-Sep-2017
Summary: The Ombudsman will not investigate Miss A's complaint of fault in the process leading to her daughter's placement for adoption. The complaint concerns matters which have been, or could be, raised in court.
Statement Upheld Adoption 16-Aug-2017
Summary: There was fault in the support and information the Council provided to Mrs B after a special guardianship order was made. The Ombudsman has recommended a remedy.
Statement Closed after initial enquiries Adoption 07-Aug-2017
Summary: The Ombudsman will not investigate Mrs K's complaint about the Council taking her son into care when he was six months old. We cannot investigate the court action which caused the injustice she claims or change the decisions she complains about, and it would be reasonable for Mrs K to go back to court if she wants different arrangements for her son.
Statement Closed after initial enquiries Adoption 04-Aug-2017
Summary: The Ombudsman will not investigate Mrs C's complaint about post-adoption matters. It is unlikely we would find fault.
Statement Closed after initial enquiries Adoption 02-Aug-2017
Summary: The Ombudsman will not investigate Ms X's complaint about the Council's plan to place a child for adoption and the actions of the social worker. The complaint is outside the Ombudsman's jurisdiction because it involves court decisions.
Statement Upheld Adoption 20-Jul-2017
Summary: The Council delayed in dealing with Mr X's complaint under the children's services statutory complaints procedure. It did not complete the process properly and so the outcome of the complaint and the actions it needed to take to put things right were not properly addressed. The Council should take action to remedy this now.
Statement Upheld Adoption 19-Jul-2017
Summary: Mr and Mrs C complained the Council failed to provide appropriate adoption support to the family. There was evidence of fault causing injustice to Mr and Mrs C and the Council has been asked to apologise.
Statement Upheld Adoption 03-Jul-2017
Summary: Mr C complained the Council failed to consider his family's needs for support after they adopted a sibling group of children. There is evidence of fault and the Council has agreed to carry out a reassessment and make a payment.
Statement Upheld Adoption 28-Jun-2017
Summary: There was fault in the way the Council dealt with Miss X and Mr Y's application to become adopters. The Council did not address concerns it had directly with Miss X and Mr Y and as a result they withdrew from the adoption process. The Council has agreed to amend its records, apologise and pay them £250 to acknowledge the distress this caused.