Recent statements in this category are shown below:
Statement Not upheld Disabled children 28-Apr-2017
Summary: There was no fault when the Council decided in early 2016 to stop providing Miss M's disabled son, S, with an enhanced level of short breaks support through a Personal Budget. There was also no fault in the Council's later assessment which concluded S may be at risk of emotional harm. The Council is continuing to work with the family and is providing support to her son.
Statement Upheld Disabled children 05-Apr-2017
Summary: There was fault in the way the Council considered Mrs M's application to renew her disabled teenage son's Blue Badge. The Council has agreed to carry out a face to face assessment to establish if he is eligible. This is a suitable response.
Statement Upheld Disabled children 03-Apr-2017
Summary: The Council has not properly investigated Mr and Mrs B's complaint about reductions to their daughter's care package. At my recommendation, the Council will now investigate the complaint in line with the statutory complaints procedure for children's services.
Statement Closed after initial enquiries Disabled children 31-Mar-2017
Summary: The Ombudsman will not investigate this complaint about the use of the complainant's son's direct payments. This is because there is no evidence of fault in the council's actions and nothing we could add to the Council's investigation.
Statement Not upheld Disabled children 29-Mar-2017
Summary: There is no evidence of fault in the level of care the Council has provided for Mrs X's son Y.
Statement Upheld Disabled children 23-Mar-2017
Summary: The Council failed to make sure it had ordered equipment for Ms X's son, Y, and this added six weeks to the time taken. It has apologised to Ms X and changed its procedures, and it will also pay her £150 for the distress caused.
Statement Upheld Disabled children 20-Mar-2017
Summary: There has been an unreasonable delay in dealing with some of the complainant's concerns about her daughter's needs. But the Council has now offered a resolution to the complainant which the Ombudsman considers is appropriate. The Ombudsman does not consider that he could achieve anything more for the complainant by pursuing the complaint.
Statement Not upheld Disabled children 09-Mar-2017
Summary: There is no fault in the Council's assessment of Mr X's son's eligibility for services from the Council's children's disabilities team.
Statement Upheld Disabled children 08-Mar-2017
Summary: There was fault in the consideration by the short breaks panel of the request for increased targeted support. It was not clear how the eligibility criteria had been applied and the decision was not given in writing. There was fault in the Council's consideration of the complaint. The Council will reassess the family and pay Ms B £100.
Statement Closed after initial enquiries Disabled children 01-Mar-2017
Summary: The Ombudsman will exercise his general discretion not to investigate Mr B's complaint about the Council's correspondence regarding charging for his son's care. This is because the charging issue has been resolved and it is unlikely an Ombudsman investigation would add to the response already provided by the Council about the tone and content of its letter.