Surrey County Council (24 019 438)

Statement Upheld Disabled children 14-Aug-2025

Summary: Mrs C complained the Council failed to offer an appropriate financial remedy after it upheld her complaint about the lack of support provided to her son, who I will refer to as D, for roughly three years. The Council was at fault. The financial remedy offered by the Council does not reflect the level of injustice caused to Mrs C and D. Because of the fault, Mrs C and D suffered distress and frustration. The Council has agreed to make symbolic payments and issue a staff briefing.

Cheshire East Council (25 002 457)

Statement Upheld Disabled children 13-Aug-2025

Summary: We will not investigate Mr X’s complaint the Council failed to consider his complaint under the statutory children’s complaints procedure. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Milton Keynes Council (24 015 821)

Statement Upheld Disabled children 10-Aug-2025

Summary: Mrs X complained that the Council delayed arranging education for her son after his school placement ended, and wrongly took recovery action against her when some of the money for her son’s care went missing. We cannot comment on Mrs X’s liability for the missing money, as this may well be dealt with in court. But we have found that the Council was otherwise at fault. It delayed arranging education for Mrs X’s son and caused delays in its recovery of the missing money. It has now agreed to take action to remedy the injustice caused to Mrs X and her son.

Worcestershire County Council (24 017 518)

Statement Upheld Disabled children 10-Aug-2025

Summary: Miss X complained the Council did not properly complete a needs assessment and refused to provide respite for her children, F and G. Miss X also complained the Council delayed and failed to complete all the recommendations made at stage 2 and stage 3 of the statutory complaints procedure. There was fault by the Council for its delays in completing the recommendations made at stage 2 and stage 3 of the statutory complaints procedure. This caused injustice to Miss X and the Council will take action to remedy the injustice caused.

London Borough of Tower Hamlets (25 002 335)

Statement Closed after initial enquiries Disabled children 10-Aug-2025

Summary: We will not investigate this complaint about the Council’s rejection of Mrs X’s blue badge application. This is because there is not enough evidence of fault in the Council's decision making to justify an Ombudsman investigation.

Essex County Council (25 002 218)

Statement Closed after initial enquiries Disabled children 05-Aug-2025

Summary: We will not investigate Mrs M’s complaint about her unsuccessful application for a Blue Badge for her son, B, because there is not enough evidence of fault.

London Borough of Tower Hamlets (25 001 863)

Statement Closed after initial enquiries Disabled children 25-Jul-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application for a Blue Badge for her son. There is insufficient evidence of fault on the Council’s part to warrant investigation.

Leicestershire County Council (24 018 756)

Statement Not upheld Disabled children 23-Jul-2025

Summary: Miss X complained the Council failed to properly assess her child (Y’s) blue badge application and unreasonably rejected her appeal of this. The Council considered Y’s application and appeal in line with the relevant law and policies without fault.

London Borough of Hillingdon (24 004 212)

Statement Upheld Disabled children 23-Jul-2025

Summary: The Council has agreed to commission an independent investigation of Mrs M’s complaint at the second stage of the statutory children’s services complaints process. We consider this an appropriate response to her concerns.

Surrey County Council (24 016 713)

Statement Upheld Disabled children 22-Jul-2025

Summary: Mrs X complained about how the Council has delivered social care for Y. The Council was at fault for not commencing a stage two statutory investigation under the Children Act 1989, causing distress, uncertainty and frustration to Mrs X. The Council has agreed to apologise, make a payment to recognise the uncertainty, conduct a stage two investigation, and act to prevent recurrence.