Recent statements in this category are shown below:
Statement Upheld Disabled children 06-Jul-2017
Summary: There was fault in the way the Council assessed Mr Y's eligibility for a Blue Badge. The complaint is upheld. The Council should apologise, reconsider the application, make a fresh decision and allow a further right of appeal. It will also carry out refresher training for blue badge assessors.
Statement Upheld Disabled children 14-Jun-2017
Summary: The Council took too long to deal with Miss M's complaint about social care provision for her children, T and L. They each have disabilities. The Ombudsman asked the Council to apologise to Miss M, and carry out a child and family assessment. The Council has completed the assessment. The Council has agreed pay Miss M £250 for the delay in dealing with her complaint.
Statement Upheld Disabled children 08-Jun-2017
Summary: The Council did not ensure Child Y's Occupational Therapy assessment considered his current needs. This fault caused his mother Ms X and family uncertainty and raised expectations. The Council has agreed to reassess Y's needs. It has agreed to work with the Borough Council to find a solution to those needs. The Council has agreed to take other actions to remedy injustice caused by the fault and prevent its reoccurrence.
Statement Closed after initial enquiries Disabled children 07-Jun-2017
Summary: Mrs C complains about child social care's failure to provide an appropriate level of service for her two sons and herself as their carer. The complaint is premature for the Ombudsman since there is no evidence that the Council has had an opportunity to investigate and resolve the complaint under the relevant local complaints procedure.
Statement Not upheld Disabled children 22-May-2017
Summary: There is no fault in the Council's Stage 2 investigation into Mrs X's complaint about her family's care package.
Statement Not upheld Disabled children 28-Apr-2017
Summary: There was no fault when the Council decided in early 2016 to stop providing Miss M's disabled son, S, with an enhanced level of short breaks support through a Personal Budget. There was also no fault in the Council's later assessment which concluded S may be at risk of emotional harm. The Council is continuing to work with the family and is providing support to her son.
Statement Upheld Disabled children 05-Apr-2017
Summary: There was fault in the way the Council considered Mrs M's application to renew her disabled teenage son's Blue Badge. The Council has agreed to carry out a face to face assessment to establish if he is eligible. This is a suitable response.
Statement Upheld Disabled children 03-Apr-2017
Summary: The Council has not properly investigated Mr and Mrs B's complaint about reductions to their daughter's care package. At my recommendation, the Council will now investigate the complaint in line with the statutory complaints procedure for children's services.
Statement Closed after initial enquiries Disabled children 31-Mar-2017
Summary: The Ombudsman will not investigate this complaint about the use of the complainant's son's direct payments. This is because there is no evidence of fault in the council's actions and nothing we could add to the Council's investigation.
Statement Not upheld Disabled children 29-Mar-2017
Summary: There is no evidence of fault in the level of care the Council has provided for Mrs X's son Y.