Looked after children


Recent statements in this category are shown below:

  • London Borough of Camden (17 002 389)

    Statement Upheld Looked after children 07-Sep-2017

    Summary: The Council failed to complete a stage two independent investigation into Mr B's complaint under the children's statutory complaints procedure. It has now agreed to complete the stage two investigation without further delay.

  • West Sussex County Council (17 007 378)

    Statement Upheld Looked after children 07-Sep-2017

    Summary: The Council has agreed to consider this complaint under the statutory procedure for children's complaints. So the Ombudsman should not investigate the complaint yet.

  • Kingston upon Hull City Council (16 018 537)

    Statement Upheld Looked after children 24-Aug-2017

    Summary: The Council accepted fault through the statutory children's social care complaints procedure in the way it dealt with Mr and Mrs X's family. The complaint was about the way the Council dealt with them during a child protection enquiry and care proceedings. It offered the family a remedy. The Council has agreed to make another payment to recognise further fault found in its approach to their eldest daughter's return home after a period in care.

  • Luton Borough Council (17 002 878)

    Statement Closed after initial enquiries Looked after children 23-Aug-2017

    Summary: The Ombudsman will not investigate Ms X's complaint about her childhood experiences in residential care and how the Council communicated with her in 2015. Ms X is complaining too late.

  • Lancashire County Council (16 009 265)

    Statement Upheld Looked after children 08-Aug-2017

    Summary: Mr and Mrs B had a special guardianship order for two siblings. They said the Council was failing to support the family appropriately. There is evidence of Council fault and the Council has been asked to apologise, amend its procedures, reassess the financial support it is providing and pay a remedy.

  • Kent County Council (17 000 061)

    Statement Closed after initial enquiries Looked after children 25-Jul-2017

    Summary: The Ombudsman will not investigate this complaint about the behaviour of a social worker and the standard of care the complainant's child received in foster care. This is because we could not add to the Council's investigation or achieve a different outcome for the complainant.

  • Leeds City Council (16 017 286)

    Statement Upheld Looked after children 24-Jul-2017

    Summary: The Council failed to consider audio recordings and text messages Mr X supplied that he said suggested risk of harm to a child. While there is no evidence his step-daughter, Z suffered harm as a result, the Council will issue a clear policy to staff in order to reduce the potential risk to others in future.

  • Plymouth City Council (17 001 310)

    Statement Not upheld Looked after children 24-Jul-2017

    Summary: Mr V said the Council had failed to keep his daughter safe when she was in the Council's care. I am discontinuing my investigation into this complaint.

  • Norfolk County Council (16 001 105)

    Statement Closed after initial enquiries Looked after children 06-Jul-2017

    Summary: I have discontinued my investigation because the issues raised are too old. I have considered the reasons for the delay in Miss B approaching the Ombudsman, but I have decided they are not enough for me to exercise my discretion to investigate.

  • Kingston upon Hull City Council (16 014 826)

    Statement Upheld Looked after children 21-Jun-2017

    Summary: The Council has accepted fault identified through the statutory complaints' procedure. The Ombudsman finds further fault in the Council's approach to Miss L's return to her parents' home after a period in the Council's care.

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