Looked after children


Recent statements in this category are shown below:

  • Norfolk County Council (16 001 105)

    Statement Closed after initial enquiries Looked after children 06-Jul-2017

    Summary: I have discontinued my investigation because the issues raised are too old. I have considered the reasons for the delay in Miss B approaching the Ombudsman, but I have decided they are not enough for me to exercise my discretion to investigate.

  • Kingston upon Hull City Council (16 014 826)

    Statement Upheld Looked after children 21-Jun-2017

    Summary: The Council has accepted fault identified through the statutory complaints' procedure. The Ombudsman finds further fault in the Council's approach to Miss L's return to her parents' home after a period in the Council's care.

  • City of York Council (16 010 789)

    Statement Upheld Looked after children 21-Jun-2017

    Summary: The Council has delayed dealing with Mrs X's complaint under the statutory procedure for children's complaints. It will now do so immediately.

  • St Helens Metropolitan Borough Council (16 012 517)

    Statement Upheld Looked after children 13-Jun-2017

    Summary: The Council was at fault by failing to consistently record Ms X's views in the minutes of meetings, but it has put this right. It also wrongly refused to progress her complaint to the final stage of the statutory complaints procedure for children's complaints, though this caused no injustice to Ms X. It was not at fault in any of the other matters alleged regarding the foster placement of her daughter, Y.

  • Bracknell Forest Council (16 017 963)

    Statement Not upheld Looked after children 12-Jun-2017

    Summary: We cannot investigate Mrs M's complaint about a housing benefit overpayment as she had the right of appeal to a Tribunal. We cannot investigate her related complaint about her son not receiving leaving care accommodation as she applied to court about this. There is another body better placed to deal with her complaint about access to and accuracy of case records about her children.

  • Blackburn with Darwen Council (17 000 304)

    Statement Closed after initial enquiries Looked after children 07-Jun-2017

    Summary: We will not investigate Mrs M's complaint about the Council's children services actions as it has offered a remedy and there is no further worthwhile outcome achievable.

  • Bolton Metropolitan Borough Council (15 020 248)

    Statement Not upheld Looked after children 06-Jun-2017

    Summary: The Ombudsman cannot investigate the main events complained about because they are the subject of court action and so are outside the Ombudsman's jurisdiction. Although Mr and Mrs B are not happy with the outcomes of the Council's investigation, these outcomes cannot be considered without investigating the events themselves. The Council provided a response to each issue raised and recommendations were made to remedy the faults identified, so I do not consider any further remedy is required.

  • London Borough of Hillingdon (17 000 107)

    Statement Not upheld Looked after children 31-May-2017

    Summary: The Council was not at fault in prioritising Ms X's safety. The complaint is not upheld.

  • London Borough of Lewisham (16 016 152)

    Statement Upheld Looked after children 23-May-2017

    Summary: The Council was at fault for taking too long to conduct a stage 2 investigation into Miss B's complaint. This was not in line with the statutory guidance provided on the Children Act 1989 complaints procedure. The Council was also at fault for stopping the investigation before completing it. The Council has agreed to complete a stage 2 investigation to remedy the injustice caused.

  • Lancashire County Council (16 012 247)

    Statement Not upheld Looked after children 10-May-2017

    Summary: The Council has followed up on some of the recommendations of a Stage 3 Complaints Review Panel. But there have been difficulties in implementing all of them. However currently there are legal proceedings in relation to the complainant's children. The Ombudsman has decided to discontinue his investigation while these legal proceedings are ongoing.

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