Child protection


Recent statements in this category are shown below:

  • London Borough of Tower Hamlets (17 003 094)

    Statement Upheld Child protection 12-Sep-2017

    Summary: Miss B's complaint about the Council's actions in removing her children from her care has already been upheld as part of the Children Act 1989 statutory complaints procedure. The Council has accepted the recommendations made. Miss B also says the Council should compensate her for debts she accrued because of benefit overpayments and rent arrears which built up after her children went into care. It was Miss B's responsibility to tell the DWP about her changes in circumstances, but the Council has made her an offer of £220 to reflect the fact that it did not tell her to stop claiming child benefit and child tax credit. The rest of her debts result from a neighbouring authority stopping her housing benefit in 2016, which is not the Council's responsibility. As a result, I consider the Council to have remedied Miss B's injustice.

  • Slough Borough Council (17 008 108)

    Statement Closed after initial enquiries Child protection 07-Sep-2017

    Summary: The Ombudsman cannot investigate Mr X's complaint alleging Council officers gave inaccurate information to a court. This is because the Ombudsman has no power to investigate matters decided in court.

  • Wakefield City Council (17 002 447)

    Statement Not upheld Child protection 06-Sep-2017

    Summary: There is no or insufficient evidence of fault in the Council's contacts with the complainant about his disabled son, with whom the complainant cannot have direct contact.

  • Kent County Council (16 019 206)

    Statement Closed after initial enquiries Child protection 06-Sep-2017

    Summary: Ms X complains that the Council acted inappropriately when it followed up malicious allegations about her daughter's welfare. This complaint is made late and is therefore outside jurisdiction. There is no good reason to make an exception and investigate it now.

  • Essex County Council (17 007 009)

    Statement Closed after initial enquiries Child protection 06-Sep-2017

    Summary: The Ombudsman will not investigate Mrs A's complaint that the Council identified her as the source of a child protection referral because she may bring the matter to the attention of the Information Commissioner.

  • Devon County Council (16 018 208)

    Statement Upheld Child protection 05-Sep-2017

    Summary: the Council failed to properly follow its safeguarding procedures when carrying out a section 47 investigation. An apology and training for officers is satisfactory remedy for the injustice caused.

  • Middlesbrough Borough Council (17 007 151)

    Statement Closed after initial enquiries Child protection 05-Sep-2017

    Summary: The Ombudsman will not investigate Miss A's complaint about the actions of social workers and inaccuracies in the Council's case files. Her complaints about the actions of social workers between 2006 and 2010 and in 2016 are late and there are no grounds for the Ombudsman to consider them now. There is nothing significant to be gained from investigating Miss A's complaint about the content of the Council's files.

  • Shropshire Council (17 000 345)

    Statement Upheld Child protection 01-Sep-2017

    Summary: the Council failed to consider a suitable financial remedy for Miss B following failures in carrying out a section 47 investigation. An apology, changes to procedures, training for officers and payment of £250 is satisfactory remedy for the injustice caused.

  • Hampshire County Council (17 005 648)

    Statement Closed after initial enquiries Child protection 30-Aug-2017

    Summary: The Ombudsman will not investigate Ms B's complaint that concerns about her daughter's safety whilst residing with her father were ignored. This is because the events happened more than 12 months ago and there are insufficient grounds to exercise discretion to consider this late complaint now.

  • Kent County Council (17 006 889)

    Statement Closed after initial enquiries Child protection 29-Aug-2017

    Summary: The Ombudsman cannot investigate Mr X's complaint that his ex-partner was threatened by the Council. He does not have his ex-partner's consent to bring the complaint on her behalf.

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