Decision search
Your search has 48103 results
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Surrey County Council (24 006 987)
Statement Closed after initial enquiries Highway repair and maintenance 15-Sep-2024
Summary: We will not investigate this complaint about highway maintenance because there is not enough injustice to warrant investigation.
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Birmingham City Council (23 006 949)
Statement Closed after initial enquiries Assessment and care plan 15-Sep-2024
Summary: We will not investigate this complaint about the Council’s adult social care provision as there is not enough evidence of fault causing significant injustice.
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Kent County Council (23 009 298)
Statement Closed after initial enquiries Other 15-Sep-2024
Summary: We will not investigate Miss X’s complaint about inaccurate children services records. The Information Commissioner’s Office is better placed.
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Statement Upheld Special educational needs 15-Sep-2024
Summary: The Council failed to provide Mr B’s son, Y, with any education for over two years, and has failed to provide sufficient education since January 2024. It also failed to issue an amended Education, Health and Care Plan since it was decided changes were needed in February 2023. The Council has agreed to make payments to Mr B and Y and take action to improve its service.
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Kent County Council (23 015 355)
Statement Upheld Special educational needs 15-Sep-2024
Summary: Miss X complained about the Council’s failure to issue a draft amended Education, Health and Care Plan and related matters including lack of provision, poor communication and complaint handling. We found the Council to be at fault. To remedy the injustice to Miss X, the Council has agreed to apologise and make a payment to acknowledge her loss of provision, distress and frustration.
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Hertfordshire County Council (23 017 346)
Statement Upheld Special educational needs 15-Sep-2024
Summary: Mrs X complained the Council delayed completing reviews of her daughter’s Education, Health and Care Plan (EHC Plan) including a delay in the year she was transferring to secondary school causing frustration and uncertainty. The Council took over a year to issue the final EHC Plan and missed the statutory timescale in the transition year. A suitable remedy is agreed.
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Barnsley Metropolitan Borough Council (23 017 872)
Statement Upheld Other 15-Sep-2024
Summary: Ms X complained about the way the Council handled her statutory children’s complaint. She said delays had a significant impact on the family and caused distress. We find the Council at fault for delays in complaint handling, which caused injustice. We are satisfied the Council has remedied the injustice caused.
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Statement Upheld School transport 15-Sep-2024
Summary: The Council was at fault for failing to consider requests that Mrs X made for reasonable adjustments to her daughter’s school transport provision. It also mishandled her complaints. It has agreed to reconsider her requests and make a symbolic payment to recognise her injustice.
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Milton Keynes Council (23 020 138)
Statement Upheld Councillor conduct and standards 15-Sep-2024
Summary: Mr X said the Council failed to properly consider his complaint about a councillor and then failed to tell him about the Ombudsman. We found no fault in how the Council reached its decision on Mr X’s councillor complaint. But the Council delayed signposting Mr X to us although that delay did not cause him significant injustice. However, to prevent such delay possibly causing injustice to others in the future, the Council agreed to take steps to ensure people were made aware they could complain to us.
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Stockport Metropolitan Borough Council (23 020 436)
Statement Not upheld Charging 15-Sep-2024
Summary: Mr B complained the Council relied on incorrect and irrelevant factors when it decided to include his grandmother’s house in her financial assessment. We find no fault with the Council’s decision making.