Decision search
Your search has 47152 results
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Bristol City Council (23 018 214)
Statement Upheld Refuse and recycling 28-Mar-2024
Summary: We upheld this complaint about repeated missed assisted waste collections. The Council has now agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to the complainant.
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Rotherham Metropolitan Borough Council (23 018 384)
Statement Closed after initial enquiries Planning applications 28-Mar-2024
Summary: We will not investigate this complaint about the Council’s handling of matters concerning storage containers sited on land close to a property owned by X. This is because the complaint is a late complaint and so falls outside our jurisdiction.
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London Borough of Hackney (23 019 637)
Statement Closed after initial enquiries Housing benefit and council tax benefit 28-Mar-2024
Summary: We will not investigate this complaint about the Council’s decision Mr X has been overpaid housing benefit. Mr X has used his right of appeal, which is the appropriate route to challenge the decision. We cannot consider the matter.
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Cherwell District Council (23 019 674)
Statement Closed after initial enquiries Council tax 28-Mar-2024
Summary: We will not investigate this complaint about council tax liability. It is reasonable for Mr X to use his statutory right of appeal to the Valuation Tribunal.
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Norfolk County Council (23 019 894)
Statement Upheld Special educational needs 28-Mar-2024
Summary: Mrs Y complained the Council implemented an unlawful policy to temporarily provide 50% of the speech and language provision in Education Health and Care Plans. We found fault by the Council because it implemented an unlawful policy and did not meet its statutory duties. This caused Mrs Y avoidable time and trouble in pursuing an end to the policy and complaining. The Council agreed to make Mrs Y a symbolic payment in recognition of the injustice caused to her.
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Transport for London (23 020 098)
Statement Closed after initial enquiries Parking and other penalties 28-Mar-2024
Summary: We will not investigate Miss X’s complaint about several penalty charge notices issued by Transport for London for driving in the ultra-low emission zone without paying the charge. This is because Transport for London has agreed to cancel the penalty charge notices and refund Miss X’s payment and it is unlikely investigation would achieve anything more for her.
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Swindon Borough Council (23 020 269)
Statement Closed after initial enquiries Parking and other penalties 28-Mar-2024
Summary: We will not investigate this complaint about a demand for payment for a penalty charge notice sent to Mr X in error. This is because there is insufficient remaining injustice caused to Mr X to warrant our further involvement.
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London Borough of Newham (23 018 915)
Statement Closed after initial enquiries Trees 28-Mar-2024
Summary: We will not investigate Miss X’s complaint about the Council’s maintenance of a tree it owns near her property and what it told her about the works which have been done and when the next works are due. Even if the Council was wrong about when the tree was last cut back, there is not enough evidence of fault in the Council’s decision-making process regarding its maintenance to warrant us investigating. Investigation of incorrect information given by an officer in 2023 about when the Council would next work on the tree would not lead to a different outcome, and we cannot achieve the outcome Miss X seeks from her complaint.
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Birmingham City Council (23 019 260)
Statement Closed after initial enquiries Parking and other penalties 28-Mar-2024
Summary: We will not investigate Miss X’s complaint that the Council gave her incorrect advice about whether her route to work entered its clean air zone. This is because there is not enough evidence of fault by the Council.
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City of Doncaster Council (23 019 272)
Statement Closed after initial enquiries Council tax 28-Mar-2024
Summary: We will not investigate this complaint about who is liable to pay the council tax after a tenant moved out. This is because the complainant can appeal to the Valuation Tribunal.