Archive has 36 results
-
Statement Closed after initial enquiries Adoption 15-Mar-2022
Summary: We cannot investigate Mrs X’s complaint, that the Council lied in court proceedings leading to her grandchildren being placed for adoption, because it lies outside our jurisdiction. The law prevents us from considering complaints about matters that have been considered and decided in court. We have no discretion to do so.
-
Wakefield City Council (21 010 762)
Statement Closed after initial enquiries Adoption 08-Mar-2022
Summary: We will not investigate Mrs X’s complaint about legal costs she incurred in 2017 due to the Council’s childrens services involvement with her extended family. The complaint lies outside our jurisdiction because it is late and there are not good grounds to consider this very late complaint now.
-
Bournemouth, Christchurch and Poole Council (20 014 157)
Statement Upheld Adoption 02-Mar-2022
Summary: We do not find fault in the investigation of Miss Y’s complaint about an adoption agency’s involvement with her grandchildren who are subject to a Special Guardianship Order. We do not uphold the points of complaint which Miss Y continues to dispute because they have been subject to a thorough and independent investigation. However, we consider the remedy already provided does not go far enough in resolving Miss Y’s injustice. The Council will make a payment of £250 to fully remedy the time and trouble from the fault identified during the complaint investigation. The Council will also meet with Miss Y to consider whether her grandchildren need ongoing support.
-
Middlesbrough Borough Council (21 003 262)
Statement Upheld Adoption 27-Jan-2022
Summary: Mrs and Mrs X complained the Council unfairly reduced their adoption support payments after their eldest adopted child moved out and was accommodated by a neighbouring local authority. They also complained the Council has failed to provide them with respite care. There was no fault in how the Council decided to reduce their support payments. There was fault with its respite provision as it has not offered them respite in line with an agreed adoption support package. It will apologise, pay them £200 to acknowledge the frustration and uncertainty caused and confirm how it will provide this service going forward.
-
Derbyshire County Council (21 015 008)
Statement Closed after initial enquiries Adoption 24-Jan-2022
Summary: We will not investigate this complaint that the Council has failed to obtain a copy of a court transcript. This is because proceedings ended three years ago and I see no reason why the complaint couldn’t have been made sooner.
-
Newcastle upon Tyne City Council (21 014 049)
Statement Closed after initial enquiries Adoption 21-Jan-2022
Summary: We will not investigate this complaint about the Council’s social workers and their involvement with the complainant’s family. This is because we cannot achieve anything significant by doing so.
-
Herefordshire Council (21 012 219)
Statement Closed after initial enquiries Adoption 07-Jan-2022
Summary: We will not investigate this complaint about the Council’s failure to provide therapist support. This is because the Council has taken action to remedy the complaint and there is nothing further we could achieve.
-
Southampton City Council (21 012 771)
Statement Closed after initial enquiries Adoption 06-Jan-2022
Summary: We will not investigate this late complaint about what happened when Mrs X adopted her children in 2016 and 2017. There is no good reason to exercise discretion to do so now.
-
Walsall Metropolitan Borough Council (21 011 838)
Statement Closed after initial enquiries Adoption 07-Dec-2021
Summary: We will not investigate this complaint that the Council has failed to act in the interests of the complainant’s family. This is because we cannot achieve the outcome she is seeking.
-
Cumbria County Council (21 009 640)
Statement Upheld Adoption 02-Dec-2021
Summary: The Council has unreasonably delayed considering Mr B’s complaint at Stage 2 of the statutory procedure for children’s services complaints. It has agreed to initiate Stage 2 and to offer to make a payment to Mr B to reflect the delay and the uncertainty this has caused.