Archive has 334 results
-
Statement Upheld Refuse and recycling 12-Jan-2022
Summary: Mr B complained the Council repeatedly failed to collect his waste and recycling. Mr B says this caused him inconvenience and frustration. The Council was at fault for failing to take action to resolve the problem with the waste collection route and not monitoring Mr B’s waste and recycling collections when it said it would do so. The Council will take action to remedy the injustice to Mr B.
-
Statement Not upheld Refuse and recycling 12-Jan-2022
Summary: Mr X complained the Council failed to collect his recycling several times over a period of twelve months. The Council provided reasonable expectations for why this occurred. I do not find fault with the Council.
-
London Borough of Redbridge (21 012 574)
Statement Closed after initial enquiries Refuse and recycling 12-Jan-2022
Summary: We will not investigate this complaint about a fixed penalty the Council issued for the unauthorised deposit of waste. This is because the complainant could have raised a defence against the penalty in court.
-
North West Leicestershire District Council (21 013 210)
Statement Closed after initial enquiries Refuse and recycling 12-Jan-2022
Summary: We will not investigate Mr X’s complaint about the Council’s decision on the new location for him to present his bins for collection. There is not enough evidence of fault by the Council to warrant an investigation. Even if there were fault, there is not enough evidence the matters complained of cause Mr X such a significant personal injustice to justify our involvement.
-
London Borough of Brent (21 003 094)
Statement Closed after initial enquiries Refuse and recycling 10-Jan-2022
Summary: We will not investigate this complaint about littering. This is because any injustice is not significant enough to justify our involvement.
-
Birmingham City Council (21 003 501)
Statement Upheld Refuse and recycling 10-Jan-2022
Summary: Mrs X complained the Council has repeatedly failed to return her bin while routinely leaving her neighbours’ bins blocking her drive way, preventing her from moving her car. Mrs X states she is disabled and finds moving all of the bins from in front of her property very difficult. The Council’s repeated failure to return Mrs X and her neighbours’ empty bins to their respective properties amounts to fault. This fault has caused Mrs X an injustice.
-
Plymouth City Council (21 011 018)
Statement Upheld Refuse and recycling 10-Jan-2022
Summary: We will not investigate Mrs X’s complaint about Council delay in delivering her replacement bin. The matter is now resolved and there is no different outcome we would achieve for Mrs X which would warrant us investigating.
-
West Lancashire Borough Council (21 012 820)
Statement Closed after initial enquiries Refuse and recycling 10-Jan-2022
Summary: We will not investigate this complaint about the Council’s failure to investigate alleged fly tipping. Any fault has not caused an injustice to the complainant.
-
Mole Valley District Council (21 012 920)
Statement Closed after initial enquiries Refuse and recycling 07-Jan-2022
Summary: We will not investigate Mr X’s complaint the Council committed trespass when removing a green waste bin from his property. Mr X has a legal remedy at court which it is reasonable for him to pursue if he considers the matter significant.
-
Rugby Borough Council (21 012 255)
Statement Closed after initial enquiries Refuse and recycling 06-Jan-2022
Summary: We will not investigate this complaint about the behaviour of the Council’s refuse collectors. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault to justify investigating, and an investigation is unlikely to lead to a different outcome.