Bolsover District Council (21 013 904)

Statement Closed after initial enquiries Refuse and recycling 21-Jan-2022

Summary: We will not exercise discretion to investigate Mr X’s complaint about being charged for clearing waste by the Council in 2017. This was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We will not investigate his complaint about being served with a Community Protection Notice for waste deposited on his land in 2021because it was reasonable for him to challenge the notice by appealing to the Magistrates Court.

Dudley Metropolitan Borough Council (21 014 033)

Statement Closed after initial enquiries Refuse and recycling 21-Jan-2022

Summary: We will not investigate this complaint about the Council’s refusal to allow Mr X to present his recycling waste for collection in a wheeled bin as there is insufficient evidence of fault by the Council.

London Borough of Lewisham (21 013 606)

Statement Closed after initial enquiries Refuse and recycling 20-Jan-2022

Summary: We will not investigate this complaint about a Council officer not taking a flattened cardboard box the complainant left on top of his recycling bin as part of the recycling collection. This is because the matter has not caused the complainant a significant personal injustice which would merit an investigation.

Tunbridge Wells Borough Council (21 013 205)

Statement Closed after initial enquiries Refuse and recycling 19-Jan-2022

Summary: We will not investigate this complaint about missed garden waste collections because there is insufficient evidence of injustice.

Basingstoke & Deane Borough Council (21 013 397)

Statement Closed after initial enquiries Refuse and recycling 19-Jan-2022

Summary: We will not investigate this complaint about the garden waste collection service. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.

Boston Borough Council (21 013 052)

Statement Closed after initial enquiries Refuse and recycling 17-Jan-2022

Summary: We will not investigate this complaint about a fine for fly tipping. There is not enough evidence of fault to warrant an investigation.

London Borough of Sutton (21 014 405)

Statement Upheld Refuse and recycling 17-Jan-2022

Summary: We will not investigate Mr X’s complaint about the Council’s administration of his goodwill payment, its communications and complaint handling. These issues stem from a complaint about the bin collection service which the Council has resolved, and we will not investigate them in isolation when we are not investigating the core matter giving rise to them. The Council’s apologies provide appropriate remedy and there is no different outcome to be achieved from investigation.

London Borough of Enfield (21 014 331)

Statement Closed after initial enquiries Refuse and recycling 14-Jan-2022

Summary: We will not investigate Mr X’s complaint about the Council’s garden waste collection scheme. There is not enough evidence of the matter causing him a sufficient personal injustice to warrant us investigating.

City of York Council (21 003 630)

Statement Upheld Refuse and recycling 13-Jan-2022

Summary: Mrs X, who is visually impaired and unsteady on her feet, complained that the Council has failed repeatedly, to assist, as agreed, with her bin collections. She says this causes her an injustice because she is unable to collect her bins by herself and has had falls in the past when she has tried. The Council has accepted fault and said it is willing to consider a remedy. We have suggested it remedy the fault with a payment to acknowledge distress and a period of monitoring. We have also recommended it look at how it has addressed other service-users complaints about their assisted bin collections.

London Borough of Wandsworth (21 012 125)

Statement Closed after initial enquiries Refuse and recycling 13-Jan-2022

Summary: We will not investigate this complaint about a Fixed Penalty Notice for alleged fly-tipping. This is because there is insufficient evidence of fault by the Council and because the complainant could raise a defence in court.