Archive has 334 results
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Canterbury City Council (21 013 976)
Statement Closed after initial enquiries Refuse and recycling 01-Feb-2022
Summary: We will not investigate this complaint about the Council requiring Mr X to present his waste bin for collection at the end of a private track as there is insufficient evidence of fault by the Council.
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Coventry City Council (21 014 163)
Statement Closed after initial enquiries Refuse and recycling 01-Feb-2022
Summary: We will not investigate Miss X’s complaint about the Council’s delay in replacing her damaged recycling bin. This is because the matter has not caused Miss X a significant personal injustice serious enough to justify an investigation.
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Statement Upheld Refuse and recycling 31-Jan-2022
Summary: Miss X complained the Council repeatedly failed to collect her bins. As a result, Miss X had to make several reports and complaints to the Council. We have found the Council was at fault as it did not collect Miss X’s bins in line with its published policy. We recommend the Council apologise to Miss X and carry out a period of monitoring on her bin collections.
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Royal Borough of Kensington & Chelsea (21 013 786)
Statement Closed after initial enquiries Refuse and recycling 31-Jan-2022
Summary: We will not investigate this complaint about the Council’s decision not to send the complainant 200 extra recycling bags. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.
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Bournemouth, Christchurch and Poole Council (21 014 235)
Statement Closed after initial enquiries Refuse and recycling 26-Jan-2022
Summary: We will not investigate this complaint about the Council’s decision that the complainant cannot have an extra rubbish bin. This is because there is insufficient evidence of fault by the Council.
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Thanet District Council (21 014 120)
Statement Closed after initial enquiries Refuse and recycling 26-Jan-2022
Summary: We will not investigate this complaint about missed refuse collections because the problem has been resolved.
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Stockport Metropolitan Borough Council (21 014 822)
Statement Closed after initial enquiries Refuse and recycling 25-Jan-2022
Summary: We will not investigate Mr X’s complaint about the Council’s bin staff not returning empty bins to the collection point. The injustices claimed are not significant enough to warrant us investigating. Mr X has not complained to the Council about missed bin collections. We do not investigate matters which have not first been through a council’s internal complaints process.
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Manchester City Council (20 014 474)
Statement Not upheld Refuse and recycling 25-Jan-2022
Summary: the Council was not at fault for how it maintained a pathway alongside Mr B’s property since putting a maintenance schedule in place in late 2020. It responded to reports of hazards and has provided evidence that the pathway is clear. It was also not at fault for deciding enforcement action against a third party – which owns a section of the pathway – was unnecessary. It has explained why it decided this, and its decision does not appear unreasonable.
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London Borough of Haringey (21 001 799)
Statement Upheld Refuse and recycling 24-Jan-2022
Summary: The Council’s failure to collect Mr X’s waste was fault. However, this fault did not cause Mr X an injustice.
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South Hams District Council (20 012 583)
Statement Upheld Refuse and recycling 24-Jan-2022
Summary: The Council was at fault for how it responded to Mr X’s reports of failed recycling collections. This meant Mr X had to continually report missed collections to the Council and dispose of some waste himself. The Council was also at fault for how it handled Mr X’s complaint. The Council has agreed to apologise to Mr X, make a payment to Mr X, look into why reports of missed refuse collections were not dealt with sooner and review how it responds to refuse complaints.