Archive has 334 results
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Lincolnshire County Council (21 007 388)
Statement Not upheld Refuse and recycling 09-Feb-2022
Summary: Mr B complained the Council had changed the arrangements at waste disposal sites which meant he could no longer access them as his vehicle was too tall. He said this meant he could not correctly dispose of various items of household waste which cannot be placed for kerbside collection. There was no fault by the Council.
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Statement Upheld Refuse and recycling 08-Feb-2022
Summary: The Council was at fault for missing some of Mr X’s assisted waste collections, and it did not always return his bins to the agreed location. This meant he had to report missed collections. The Council has agreed to apologise.
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Coventry City Council (21 015 369)
Statement Closed after initial enquiries Refuse and recycling 07-Feb-2022
Summary: We will not investigate this complaint about the failure to arrange bin collections. The issues Ms C is complaining about affect all or most of the people in the local area.
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Statement Upheld Refuse and recycling 07-Feb-2022
Summary: The Council was at fault for repeatedly failing to collect
Mr B’s bins for almost a year. However, it has now fixed the problem and there have been no ongoing issues since January 2021. It has agreed to apologise to Mr B for its failures before that point, and to make a payment of £100 to recognise his injustice. -
Statement Upheld Refuse and recycling 04-Feb-2022
Summary: Miss X complained the Council repeatedly failed to collect her waste in line with an agreed assisted waste collection service between November 2020 and November 2021. This was despite a previous finding of fault by us in November 2020. The Council was at fault when it failed to make regular waste collections and in how it handled Miss X’s complaint about the matter. The Council agreed to pay Miss X £650 to recognise the frustration, distress and time and trouble caused to her and will monitor her collections for six months.
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Mid Sussex District Council (21 013 666)
Statement Upheld Refuse and recycling 03-Feb-2022
Summary: We will not investigate this complaint about the Council changing the collection point for the complainant’s clinical waste bin. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council has taken satisfactory action to resolve the complaint.
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Coventry City Council (21 014 779)
Statement Closed after initial enquiries Refuse and recycling 03-Feb-2022
Summary: We will not investigate this complaint about how the Council has handled the result of industrial action by refuse workers. This is a complaint affecting all or most of the people in the Council’s area and does not affect the complainant more than anyone else.
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North West Leicestershire District Council (21 014 236)
Statement Closed after initial enquiries Refuse and recycling 02-Feb-2022
Summary: We will not investigate this complaint about the Council’s decision that the complainant cannot have a free second garden waste bin. This is because there is insufficient evidence of fault by the Council.
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Guildford Borough Council (21 014 823)
Statement Closed after initial enquiries Refuse and recycling 02-Feb-2022
Summary: We will not investigate this complaint about the Council’s failure to provide a replacement caddy for recycling food waste. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence the complainant has been caused a significant personal injustice.
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London Borough of Richmond upon Thames (21 008 286)
Statement Closed after initial enquiries Refuse and recycling 01-Feb-2022
Summary: We will not investigate this complaint about waste collection services. This is because there is a body better placed to deal with the complaint. Also, it is not a good use of public resources for us to investigate complaints about complaint procedures if we are unable to deal with the substantive issue.