Archive has 334 results
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Thanet District Council (21 018 170)
Statement Closed after initial enquiries Refuse and recycling 24-Mar-2022
Summary: We will not investigate Ms X’s complaint about the Council missing some of her weekly waste collections, because the injustice caused is not significant enough to warrant us investigating.
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Carlisle City Council (21 017 886)
Statement Closed after initial enquiries Refuse and recycling 23-Mar-2022
Summary: We will not investigate Mr X’s complaint about the Council not providing him with a free garden waste bin, to replace the one missing when he moved into his house. There is not enough evidence of Council fault, and the matter does not cause Mr X a significant personal injustice, to warrant us investigating.
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Statement Closed after initial enquiries Refuse and recycling 22-Mar-2022
Summary: We will not investigate this complaint about a Fixed Penalty Notice for fly-tipping. This is because the complainant could have raised a defence in court and because there is insufficient evidence of fault by the Council.
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Tonbridge and Malling Borough Council (21 017 820)
Statement Closed after initial enquiries Refuse and recycling 22-Mar-2022
Summary: We will not investigate this complaint about the Council’s suspension of its garden waste collection service because there is an insufficient level of injustice to warrant our intervention.
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South Lakeland District Council (21 016 839)
Statement Closed after initial enquiries Refuse and recycling 22-Mar-2022
Summary: Mr X complains about the Council’s waste collection service. We will not investigate the complaint because an investigation is unlikely to usefully add to the Council’s own investigation or lead to a significantly different outcome.
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West Northamptonshire Council (21 017 792)
Statement Closed after initial enquiries Refuse and recycling 21-Mar-2022
Summary: We will not investigate this complaint about the Council charging to remove garden waste. Any fault by the Council has not caused Mr X a significant injustice.
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London Borough of Croydon (21 012 740)
Statement Not upheld Refuse and recycling 21-Mar-2022
Summary: Mr X complained the Council missed several bin collections over consecutive weeks. He also complained the Council removed one of the bins and damaged another bin while emptying it. Mr X also complained the Council failed to respond to his complaint. We have discontinued our investigation because the complaint is late and there is insufficient injustice to justify investigation.
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Reading Borough Council (21 010 139)
Statement Upheld Refuse and recycling 21-Mar-2022
Summary: We will not investigate this complaint about a failure to collect Mr X’s garden waste. The Council has done enough to put right the injustice its fault caused.
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South Derbyshire District Council (21 017 644)
Statement Closed after initial enquiries Refuse and recycling 18-Mar-2022
Summary: We will not investigate Mr X’s complaint that the Council’s household waste bin size allocation policy penalises his family by giving them less bin space than other families. There is not enough evidence of Council fault, nor of a significant injustice caused to Mr X’s family, to warrant us investigating.
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Manchester City Council (21 016 794)
Statement Closed after initial enquiries Refuse and recycling 18-Mar-2022
Summary: We will not investigate this complaint about missed waste collections and mishandling of a complaint. The matter complained about did not cause the complainant a significant personal injustice and it is unlikely we could add anything to the Council’s response.