Archive has 334 results
-
City of York Council (21 018 183)
Statement Closed after initial enquiries Refuse and recycling 31-Mar-2022
Summary: We will not investigate this complaint that the Council failed to collect items after Ms X paid for a ‘bulky waste collection’ as any fault by the Council has not caused significant injustice to Ms X.
-
Buckinghamshire Council (21 011 364)
Statement Upheld Refuse and recycling 29-Mar-2022
Summary: There was fault by the Council, in this complaint about the inconsiderate parking of a waste collection vehicle. Although the Council upheld the complainant’s concerns, its efforts to address the issue were not successful at the time. The complainant says the problem appears now to be resolved, but the Council has agreed to offer him a remedy for his time and trouble pursuing the complaint.
-
South Tyneside Metropolitan Borough Council (21 017 544)
Statement Closed after initial enquiries Refuse and recycling 29-Mar-2022
Summary: We will not investigate this complaint about Ms A’s bin collection because there is no fault by the Council. We will also not investigate Ms A’s complaint that the Council failed to provide her with a copy of its policy on waste collection. This is because Ms A can request this through a Freedom of Information request.
-
London Borough of Croydon (21 018 237)
Statement Closed after initial enquiries Refuse and recycling 29-Mar-2022
Summary: We will not investigate this complaint about the Council’s green waste collection service. This is because we cannot achieve the outcome the complainant wants by investigating his complaint.
-
South Hams District Council (21 011 575)
Statement Not upheld Refuse and recycling 28-Mar-2022
Summary: Mr X complains that the Council failed to collect his waste on over 20 occasions between October 2020 and October 2021. We have discontinued our investigation into Mr X’s complaint as it raises the same issues as a previous test complaint and the focus should be on the Council addressing the issues with the waste collection service to improve its service for all residents.
-
Portsmouth City Council (21 009 904)
Statement Closed after initial enquiries Refuse and recycling 27-Mar-2022
Summary: We will not investigate this complaint about the Council’s decision not to relocate a dog bin. This is because there is insufficient evidence of fault by the Council.
-
Statement Upheld Refuse and recycling 27-Mar-2022
Summary: Mr S complains the Council repeatedly failed to provide his agreed assisted bin collections for over a year. We find the Council’s failure to make regular waste collections amount to fault, which has caused Mr S frustration and inconvenience. We have asked the Council to take action to improve its service and provided a remedy to Mr S.
-
London Borough of Richmond upon Thames (21 017 470)
Statement Closed after initial enquiries Refuse and recycling 25-Mar-2022
Summary: We will not investigate this complaint about how the Council dealt with a report of an overflowing bin. This is because there is not enough evidence of fault in how the Council dealt with the matter. Nor is there evidence that the issue has caused the complainant a significant injustice.
-
London Borough of Enfield (21 006 049)
Statement Upheld Refuse and recycling 24-Mar-2022
Summary: Mr X complained the Council failed to replace a shed that burnt down and failed to clear land adjoining the allotments despite agreeing to do this. The Council misled Mr X for a short period regarding a replacement shed but there is no evidence it had an obligation to replace it. The Council should apologise for misleading Mr X and should also inspect the land to ensure it has been cleared as agreed.
-
Thanet District Council (21 018 170)
Statement Closed after initial enquiries Refuse and recycling 24-Mar-2022
Summary: We will not investigate Ms X’s complaint about the Council missing some of her weekly waste collections, because the injustice caused is not significant enough to warrant us investigating.