Archive has 133 results
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Folkestone & Hythe District Council (21 012 605)
Statement Closed after initial enquiries Other 12-Jan-2022
Summary: We will not investigate this complaint about a sewage charge levied by the Council as it unlikely we can add to what the Council has said, and it is reasonable to expect the complainant to use the alternate dispute resolution mechanism available to them.
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St Albans City Council (21 012 786)
Statement Closed after initial enquiries Other 07-Jan-2022
Summary: We will not investigate this complaint about the actions of the Council’s pest control service. There is insufficient evidence of fault which would warrant an investigation.
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Mole Valley District Council (20 009 906)
Statement Not upheld Other 06-Jan-2022
Summary: Mrs X complained the Council approved plans for an industrial vent to be installed at a restaurant next to her home. She said the vent points directly at her house and causes an odour nuisance. The Ombudsman did not find fault with the Council’s odour nuisance investigation.
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Tonbridge and Malling Borough Council (21 009 348)
Statement Closed after initial enquiries Other 06-Jan-2022
Summary: Ms X complained about the Council placing her in temporary accommodation which she says is unsuitable for her needs. We should not investigate this complaint. This is because she had a right to a review of the accommodation, and it was reasonable for her to exercise that right.
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Statement Closed after initial enquiries Other 06-Jan-2022
Summary: We will not investigate this complaint about the Council’s decision that his private water supply required regular testing. There is insufficient evidence of fault in the Council’s actions.
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Welland & Deepings I D B (21 012 015)
Statement Closed after initial enquiries Other 21-Dec-2021
Summary: We will not investigate this complaint about the serving of a summons for unpaid land drainage charges. the complaint relates to the commencement of court proceedings, and we have no jurisdiction to investigate such matters.
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Nuneaton & Bedworth Borough Council (21 012 174)
Statement Closed after initial enquiries Other 21-Dec-2021
Summary: We will not investigate this complaint about the Council’s response to matters concerning lighting from Mr X’s property and street lighting. This is because we are unlikely to find evidence of fault by the Council and because Mr X can contact the Information Commissioner with his concerns about a data breach.
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Environment Agency (20 012 675)
Statement Not upheld Other 17-Dec-2021
Summary: Mr B complained about the way the Environment Agency uses a flood storage reservoir on land in which he has an interest. He said the failures adversely affected his business and use of the site. And the failure to tell him of its long term plans meant he could not make plans for his business. There was no fault by the Agency.
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Wirral Metropolitan Borough Council (21 012 117)
Statement Closed after initial enquiries Other 17-Dec-2021
Summary: We will not investigate Mr X’s complaint about street cleaning. This is because there is insufficient evidence of fault by the Council and no significant injustice to Mr X to justify our involvement.
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Boston Borough Council (21 012 065)
Statement Closed after initial enquiries Other 14-Dec-2021
Summary: We will not investigate this complaint about the Council issuing a fixed penalty notice for fly-tipping. This is because the complainant could have raised a defence against the penalty in the Magistrates Court which is better placed to consider the matter.