Sandwell Metropolitan Borough Council (21 000 924)

Statement Not upheld Cemeteries and crematoria 20-Jul-2021

Summary: Mr X complained the Council increased the cost of his parent’s memorial plaque at the time of its recent renewal date. He said he was not informed the cost would increase at the next renewal date. There is no evidence of fault by the Council.

Northumberland County Council (21 003 085)

Statement Upheld Cemeteries and crematoria 15-Jul-2021

Summary: We will not investigate this complaint about the management of a burial plot. We are satisfied with the Council’s actions to resolve the complaint. Further investigation is unlikely to lead to a different outcome.

Liverpool City Council (21 001 087)

Statement Closed after initial enquiries Cemeteries and crematoria 22-Jun-2021

Summary: We will not investigate this complaint about the Council’s graveyard work. This is because it is unlikely further investigation will lead to a different outcome and it is unlikely we could add to the Council’s investigation.

London Borough of Waltham Forest (20 006 871)

Statement Upheld Cemeteries and crematoria 17-Jun-2021

Summary: Mrs X complained about how the Council maintained one of its cemeteries and kept it safe for disabled users. The Council's inspection records and communication were flawed. This caused Mrs X uncertainty and distress. The Council has agreed to apologise to Mrs X.

Solihull Metropolitan Borough Council (20 014 064)

Statement Closed after initial enquiries Cemeteries and crematoria 10-May-2021

Summary: We will not investigate Mr X’s complaint about the condition of his relative’s grave and other concerns he has about the funeral. This is because it is unlikely we could add to the Council’s investigation or achieve anything more for Mr X.

Halton Borough Council (20 013 039)

Statement Closed after initial enquiries Cemeteries and crematoria 21-Apr-2021

Summary: Ms X complains about the Council’s handling of matters relating to a deed for the exclusive right of burial originally held by her late husband. We will not investigate the complaint because there is insufficient evidence of injustice caused to Ms X to warrant an investigation.

Chorley Borough Council (20 010 554)

Statement Closed after initial enquiries Cemeteries and crematoria 13-Apr-2021

Summary: We will not investigate Mr X’s complaint about the Council’s failure to act after his mother’s name was removed from a gravestone. This is because the complaint is late and there is not enough evidence of fault by the Council. It is also unlikely we could achieve a suitable remedy for Mr X.

Leeds City Council (20 012 897)

Statement Closed after initial enquiries Cemeteries and crematoria 13-Apr-2021

Summary: We will not investigate this complaint about the Council’s decision to lay down some headstones in a cemetery. This is because there is insufficient evidence of fault by the Council and because we cannot achieve the outcome the complainant would like.

Stockport Metropolitan Borough Council (20 012 637)

Statement Closed after initial enquiries Cemeteries and crematoria 01-Apr-2021

Summary: We will not investigate this complaint about the Council’s decision to replace the bins in a cemetery. This is because there is insufficient evidence of fault by the Council.