Stockport Metropolitan Borough Council (21 011 177)

Statement Closed after initial enquiries Cemeteries and crematoria 26-Nov-2021

Summary: We will not investigate this complaint about the Council’s management of a cemetery. This is because there is no evidence of fault on the Council’s part.

London Borough of Hounslow (21 009 751)

Statement Closed after initial enquiries Cemeteries and crematoria 15-Nov-2021

Summary: We will not investigate this complaint about a crematorium because there is insufficient evidence of fault by the Council.

Richmondshire District Council (21 008 818)

Statement Closed after initial enquiries Cemeteries and crematoria 11-Nov-2021

Summary: We will not investigate this complaint about the Council’s decision to restrict the size of the headstone the complainant can erect. This is because it is unlikely we could add to the Council’s response or achieve anything more for the complainant.

Nuneaton & Bedworth Borough Council (21 009 546)

Statement Closed after initial enquiries Cemeteries and crematoria 08-Nov-2021

Summary: We will not investigate this complaint about the maintenance of a cemetery and damage to a grave. This is because there is insufficient evidence of fault on the Council’s part causing injustice to warrant investigation.

Stoke-on-Trent City Council (21 008 236)

Statement Closed after initial enquiries Cemeteries and crematoria 25-Oct-2021

Summary: We will not investigate this complaint about the way the Council responded after the complainant reported that her child’s grave is being vandalised. This is because there is insufficient evidence of fault by the Council.

Stockton-on-Tees Borough Council (21 002 625)

Statement Upheld Cemeteries and crematoria 11-Oct-2021

Summary: Mrs X complained the Council’s literature about grave plots and grave coverings at the cemetery was misleading. The Council failed to provide Mrs X with detailed information about graves. The information it did provide was misleading which meant she purchased a grave she would not have otherwise chosen. The Council agreed to amend its literature and pay Mrs X £150 to recognise the distress this caused.

Havant Borough Council (21 007 385)

Statement Closed after initial enquiries Cemeteries and crematoria 07-Oct-2021

Summary: We will not investigate this complaint about the Council’s 2015 decision to rescind the complainant’s grant of exclusive right of burial for a burial plot he purchased in 2012, following his partner’s death. This is because the complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider the matter now.

Solihull Metropolitan Borough Council (21 007 185)

Statement Closed after initial enquiries Cemeteries and crematoria 06-Oct-2021

Summary: We will not investigate this complaint about the Council not offering the complainant the space she wanted for a memorial bench. This is because it is unlikely an investigation would find fault.

Scarborough Borough Council (21 005 632)

Statement Closed after initial enquiries Cemeteries and crematoria 08-Sep-2021

Summary: We will not investigate Mr B’s complaint about his late mother’s funeral. This is because it is unlikely investigation would lead to a different outcome.

City of Doncaster Council (21 003 264)

Statement Closed after initial enquiries Cemeteries and crematoria 18-Aug-2021

Summary: We will not investigate Ms Y’s complaint about the land surrounding her burial plot in a mausoleum. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no evidence of fault by the Council, which would warrant our involvement.