Archive has 83 results
-
Birmingham City Council (21 009 777)
Statement Closed after initial enquiries Looked after children 12-Nov-2021
Summary: We cannot investigate Mrs X’s complaint about information a social worker provided to the court in family court proceedings because it lies outside our jurisdiction. The law prevents us from considering matters that have been considered in court. We have no discretion to do so.
-
Brighton & Hove City Council (21 009 558)
Statement Closed after initial enquiries Looked after children 05-Nov-2021
Summary: We will not investigate this complaint about the care of Miss X’s children. The complaint is late and there is no good reason to exercise discretion to investigate it now.
-
Oxfordshire County Council (20 011 424)
Statement Closed after initial enquiries Looked after children 19-Oct-2021
Summary: We cannot investigate this complaint about the Council’s decision to remove Mr X’s children. The matter was decided by a court and only a court could change that.
-
Essex County Council (21 007 936)
Statement Closed after initial enquiries Looked after children 17-Oct-2021
Summary: We will not investigate this complaint about the Council’s actions concerning Mr X. The matters complained of are mostly not separable from decisions of a court. Investigation of the remaining matters is not warranted by the likely fault or injustice.
-
Worcestershire County Council (21 007 366)
Statement Closed after initial enquiries Looked after children 13-Oct-2021
Summary: We will not investigate this complaint about incidents which happened to Miss X in 2012 and 2013. There are no good reasons the late complaint rule should not apply.
-
Statement Not upheld Looked after children 10-Oct-2021
Summary: Ms X complains the Council failed to provide her with proper support when she was a child in need and when she left care. The Council has acknowledged it failed to provide Ms X with support and has provided leaving care support and paid her a financial remedy to acknowledge the distress it caused her. We have stopped our investigation into this complaint as it is unlikely that further investigation would result in a different outcome.
-
North Yorkshire County Council (21 006 124)
Statement Closed after initial enquiries Looked after children 07-Oct-2021
Summary: We will not investigate this complaint that the Council concealed information and shared inaccurate information to third parties, which led to the complainant being abused. This is because the events happened too long ago.
-
London Borough of Southwark (21 006 758)
Statement Closed after initial enquiries Looked after children 05-Oct-2021
Summary: We will not investigate this complaint about that the Council failed to provide him with copies of all of his personal information. This is because the Information Commissioner is better placed to consider complaints about information handling.
-
West Sussex County Council (20 013 869)
Statement Upheld Looked after children 30-Sep-2021
Summary: We found fault with the Council for the way it provided special guardianship support in relation to contact sessions. It also failed to use the statutory complaint procedure to consider Ms B’s complaint. This caused Ms B an injustice. The Council agreed actions to remedy the injustice.
-
Slough Borough Council (20 013 809)
Statement Upheld Looked after children 23-Sep-2021
Summary: The Council wrongly refused to consider Mr D’s complaint through the children’s complaints procedure on the basis he made the complaint ‘late’. This has caused upset, time and trouble. The Council will now consider the complaint and apologise for failing to do so.