Northampton Borough Council (20 007 035)

Statement Closed after initial enquiries Licensing 11-Dec-2020

Summary: We will not investigate this complaint about the Council revoking a taxi license. This is because it is reasonable to expect Mr Y to use his right of appeal to the courts.

Royal Borough of Greenwich (20 007 136)

Statement Closed after initial enquiries Licensing 08-Dec-2020

Summary: We will not investigate this complaint about a delay by the Council in inspecting a House of Multiple Occupation. This is because there is insufficient evidence of injustice. In addition, the complainant could have used his appeal rights if he disagreed with the terms of the licence.

Transport for London (20 005 697)

Statement Closed after initial enquiries Licensing 01-Dec-2020

Summary: The Ombudsman will not investigate this complaint about the Authority’s decision not to issue the complainant with a taxi driver licence. This is because there is insufficient evidence of fault by the Authority and because the complainant could complain to the Information Commissioner.

Medway Council (20 005 315)

Statement Upheld Licensing 30-Nov-2020

Summary: The Ombudsman has identified fault by the Council resulting in an injustice about information it gave to Ms L. In addition, Ms L also complains about the Council’s response to her request for an investigation into a dog breeder and the evidence she supplied in support of her concerns. However, the Ombudsman does not consider this matter has caused the complainant a personal and significant injustice. We have asked the Council to provide a remedy for the injustice of providing incorrect information.

Transport for London (19 018 499)

Statement Not upheld Licensing 25-Nov-2020

Summary: Mr B complains that Transport for London advised him a vehicle he intended to purchase for use as a private hire vehicle would meet its licensing requirements. In reliance on that advice he purchased the vehicle only to discover it did not meet the requirements. He suffered financial loss as a result. The Ombudsman does not uphold Mr B’s complaint.

Transport for London (19 017 597)

Statement Upheld Licensing 23-Nov-2020

Summary: Mr B complains that he did not receive Transport for London’s correspondence about a taxi delicensing application in May 2019 and that it did not properly deal with his further application in October 2019. He also says TfL delayed in dealing with his complaint. The Ombudsman finds TfL failed to respond to emails Mr B sent in October 2019. As a result, he lost the opportunity to submit further documents in support of his application. It also failed to respond to Mr B’s complaint causing him frustration and time and trouble. TfL has agreed to apologise to Mr B and make a payment.

London Borough of Bexley (20 006 663)

Statement Closed after initial enquiries Licensing 20-Nov-2020

Summary: Mr X complains about the Council’s decision to introduce a selective licensing scheme for privately rented properties covering his half of the street but not the other half. The Ombudsman will not investigate the complaint because we are unlikely to find evidence of fault.

Reigate & Banstead Borough Council (20 001 338)

Statement Not upheld Licensing 17-Nov-2020

Summary: There was no fault in the way the Council decided not to take enforcement action when Mrs B reported that she was experiencing harassment from the owner of the park home where she lives.

Rossendale Borough Council (20 005 234)

Statement Closed after initial enquiries Licensing 10-Nov-2020

Summary: The Ombudsman will not investigate this complaint about a taxi driver licence because there is insufficient evidence of fault by the Council and because the Ombudsman cannot achieve the outcome the complainant wants.

Transport for London (20 005 010)

Statement Closed after initial enquiries Licensing 09-Nov-2020

Summary: The Ombudsman will not investigate this complaint about an application for a taxi driver licence. This is because there is insufficient evidence of fault by the Authority and because the complainant could have appealed to the magistrates.