Archive has 307 results
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Wycombe District Council (19 007 467)
Statement Upheld Refuse and recycling 29-Jan-2020
Summary: There was fault in the inconsistent waste and recycling collection services the complainant has received. The Council has taken steps to improve the service, which appear to have had some effect. However, it has also agreed to recognise the time and trouble Mrs W has been put to in pursuing the matter.
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Derbyshire Dales District Council (19 014 009)
Statement Closed after initial enquiries Refuse and recycling 29-Jan-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s failure to collect his household waste. This is because the Council has provided Mr X with containers to store and present his waste for collection and it is unlikely we would find fault in its actions or that we could achieve anything more for him.
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Birmingham City Council (19 007 848)
Statement Upheld Refuse and recycling 28-Jan-2020
Summary: Mrs X complains that although she should receive assisted collections, the Council has repeatedly failed to collect her household waste on the scheduled day. The Council’s repeated failure to collect Mrs X’s refuse sacks amounts to fault. This fault has caused Mrs X an injustice.
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London Borough of Richmond upon Thames (19 013 163)
Statement Closed after initial enquiries Refuse and recycling 27-Jan-2020
Summary: Ms X complained about a member of staff from the Council’s refuse collection team knocking over a tin of paint during a waste collection. We should not consider this complaint as the Council offered a remedy, and investigation by the Ombudsman is unlikely to lead to a different outcome.
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Birmingham City Council (19 003 138)
Statement Upheld Refuse and recycling 24-Jan-2020
Summary: Miss X complains that the Council has repeatedly failed to collect her mother’s household waste and recycling on the scheduled day. She also complains that despite frequently complaining to the Council there was no improvement in the service. The Council’s repeated failure to make regular assisted household waste and recycling collections amounts to fault. This fault has caused Mrs X an injustice.
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Birmingham City Council (19 005 268)
Statement Upheld Refuse and recycling 24-Jan-2020
Summary: Mrs X complains the Council failed to collect the recycling from her street for four months. The Council’s repeated failure to collect Mrs X’s recycling over a sustained period amounts to fault. This fault has caused an injustice.
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Birmingham City Council (19 007 494)
Statement Upheld Refuse and recycling 24-Jan-2020
Summary: Miss X complains the Council has repeatedly failed to collect her household waste and recycling on the scheduled day. The Council’s repeated failure to make regular assisted household waste and recycling collections amounts to fault. This fault has caused Miss X an injustice.
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London Borough of Barking & Dagenham (19 010 351)
Statement Upheld Refuse and recycling 24-Jan-2020
Summary: Mr B complains about problems with his assisted bin collection. The Council was at fault in failing to return his bins to the agreed location over a lengthy period and in failing to properly investigate the issue. The Council has agreed to remedy the injustice caused to Mr B by monitoring his bin collection for two months, apologising and paying him £200.
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Manchester City Council (19 014 270)
Statement Closed after initial enquiries Refuse and recycling 24-Jan-2020
Summary: We should not investigate Mr X’s complaint about traffic delays caused by the Council’s waste collection vehicle. This is because we are unlikely to decide the Council’s actions amount to fault, or that they have caused a significant personal injustice to Mr X.
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Tonbridge and Malling Borough Council (19 014 461)
Statement Upheld Refuse and recycling 24-Jan-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s response to the complainant’s reports of a missed refuse collection. This is because the action the Council has taken and proposed to take is a satisfactory way to address the complaint.