Bristol City Council (23 016 619)

Statement Closed after initial enquiries Refuse and recycling 05-Mar-2024

Summary: We will not investigate this complaint about the Council’s waste recycling collection. There is insufficient evidence of significant personal injustice which would warrant an investigation.

South Tyneside Metropolitan Borough Council (23 016 762)

Statement Closed after initial enquiries Refuse and recycling 05-Mar-2024

Summary: We cannot investigate this complaint about missed refuse collections during strike action. This is because it is a matter which affects all or most people in the Council’s area.

Birmingham City Council (23 007 771)

Statement Closed after initial enquiries Refuse and recycling 05-Mar-2024

Summary: We will not investigate this complaint about the Council’s waste collection service. This is because there is no worthwhile outcome achievable by our investigation.

City of York Council (23 011 530)

Statement Upheld Refuse and recycling 05-Mar-2024

Summary: Miss X complained the Council repeatedly failed to collect her household waste as part of its assisted collection service. Miss X says the Council’s actions have caused her avoidable stress and frustration. We found fault by the Council and the Council has agreed to apologise to Miss X and provide a financial remedy.

South Tyneside Metropolitan Borough Council (23 016 708)

Statement Closed after initial enquiries Refuse and recycling 04-Mar-2024

Summary: We cannot investigate this complaint about missed refuse collections caused by strike action. This is because the law prevents us from investigate matters that affect most of the residents in a council’s area.

Cheshire East Council (23 019 386)

Statement Closed after initial enquiries Refuse and recycling 01-Mar-2024

Summary: We will not investigate this complaint about a missed garden waste collection. This is because the information does not suggest the Council was at fault. Also, Mrs B has not suffered a significant or serious injustice which would justify an investigation.

City of York Council (23 017 119)

Statement Closed after initial enquiries Refuse and recycling 01-Mar-2024

Summary: We will not investigate this complaint about the Council’s policy not to allow pedestrians or cyclists to access the main area of a waste recycling centre area. This is because an investigation would be unlikely to find fault with the Council’s actions.

Arun District Council (23 019 134)

Statement Upheld Refuse and recycling 29-Feb-2024

Summary: We will not investigate this complaint about the Council’s response to Mr X’s complaints about its waste collection service. This is because the Council has already provided Mr X with a satisfactory remedy during its complaints process.

South Tyneside Metropolitan Borough Council (23 016 573)

Statement Closed after initial enquiries Refuse and recycling 29-Feb-2024

Summary: We cannot investigate this complaint about missed refuse collections during strike action. This is because it is a matter which affects all or most people in the Council’s area, and we cannot achieve the outcome the complainant is seeking.

Swindon Borough Council (23 016 250)

Statement Closed after initial enquiries Refuse and recycling 29-Feb-2024

Summary: We will not investigate this complaint about problems with Ms X’s household waste and recycling collections. The Council has clarified the new collection arrangements for Ms X’s property and has said it will update its website. An investigation by the Ombudsman would not achieve anything more.