North Yorkshire Council (23 009 020)

Statement Closed after initial enquiries Noise 27-Feb-2024

Summary: We will not investigate this complaint about the Council’s handling of a reported breach of an enforcement notice. This is because there is not enough evidence of fault.

Reading Borough Council (23 007 709)

Statement Upheld Noise 22-Feb-2024

Summary: We found fault in the way the Council carried out its planning enforcement investigation for the complainant (Mr X), in the delays with dealing with Mr X’s complaint and the Council’s failure to carry out recommendations of the stage two complaint response. Some of the Council’s fault caused injustice to Mr X. We did not find fault with the remaining issues of Mr X’s complaint. The Council agreed to complete its stage two complaint recommendations and to carry out some service improvements in its planning enforcement team.

Manchester City Council (23 015 498)

Statement Closed after initial enquiries Noise 22-Feb-2024

Summary: We will not investigate this complaint about how the Council considered reports of noise nuisance. There is not enough evidence of fault to justify our involvement.

London Borough of Tower Hamlets (22 010 467)

Statement Not upheld Noise 20-Feb-2024

Summary: Mr E complained how the Council has handled matters concerning a nursery at the back of his house. He says the nursery expanded without planning permission and this has resulted in excessive noise. We do not find the Council was at fault.

London Borough of Croydon (23 014 795)

Statement Closed after initial enquiries Noise 20-Feb-2024

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s reports of noise nuisance. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

North Devon District Council (23 006 892)

Statement Upheld Noise 19-Feb-2024

Summary: Miss X complained about how the Council handled her report of a noise nuisance. We have found fault with the Council for failing to consider Miss X’s mental health needs which caused delays in its investigation and the action taken by officers.

Sheffield City Council (23 015 648)

Statement Closed after initial enquiries Noise 16-Feb-2024

Summary: We will not investigate this complaint about a Council’s handling of a noise nuisance report. This is because there is not enough evidence of fault.

Epsom & Ewell Borough Council (23 014 434)

Statement Closed after initial enquiries Noise 08-Feb-2024

Summary: We will not investigate this complaint about the Council’s handling of a noise complaint. This is because there is not enough evidence of fault to justify investigation.

East Staffordshire Borough Council (23 014 438)

Statement Closed after initial enquiries Noise 06-Feb-2024

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s reports of noise nuisance from a business close to his home. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Breckland District Council (23 001 277)

Statement Not upheld Noise 02-Feb-2024

Summary: Dr F complained about the Council’s handling of the licensing of a music festival. He says the Council failed to consult with residents and it failed to comply with the Code of Practice for Environmental Noise Control at Concerts. He also says the Council failed to act on illegal noise levels after 11pm. We do not find the Council was at fault.