Torbay Council (23 015 030)

Statement Closed after initial enquiries Antisocial behaviour 27-Feb-2024

Summary: We will not investigate this complaint about the Council’s response to Ms X’s reports of anti-social behaviour in a car park close to her home. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.

North Kesteven District Council (23 015 186)

Statement Closed after initial enquiries Antisocial behaviour 27-Feb-2024

Summary: We will not investigate this complaint about the way the Council investigated the complainant’s reports of noisy neighbours. And its’ decision that there is no statutory noise nuisance. There is insufficient evidence of fault in the way the Council dealt with the complainant’s noise reports and made its decision.

London Borough of Havering (23 011 062)

Statement Upheld Antisocial behaviour 21-Feb-2024

Summary: Mr A complained the Council did not deal with his many complaints about his neighbour’s behaviour appropriately. We find fault in the way the Council dealt with Mr A’s reports. This fault did not, however, cause him injustice. The Council has agreed to remind officers to refer complainants to its community trigger process whenever an individual is unhappy with its decision about anti-social behaviour.

Dudley Metropolitan Borough Council (23 007 640)

Statement Not upheld Antisocial behaviour 20-Feb-2024

Summary: Ms X complains the Council’s Anti-Social Behaviour Team failed to properly investigate her complaint of anti-social behaviour and harassment from her neighbours causing her distress. We have found no evidence of fault in the way the Council considered these matters. So, we have completed our investigation.

Guildford Borough Council (23 012 604)

Statement Closed after initial enquiries Antisocial behaviour 19-Feb-2024

Summary: We will not investigate this complaint about how the Council dealt with a report of a potential noise nuisance. This is because there is insufficient evidence of fault by the Council and further investigation would not lead to a different outcome.

Southampton City Council (23 015 436)

Statement Closed after initial enquiries Antisocial behaviour 19-Feb-2024

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his report of anti-social behaviour. This is because there is nothing further an investigation could add.

Liverpool City Council (23 013 830)

Statement Closed after initial enquiries Antisocial behaviour 19-Feb-2024

Summary: Mr X complains about the Council’s failure to address the poor state of the area in which he lives where fly-tipping, weed growth and anti-social behaviour are taking place. We will not investigate the complaint because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.

Kent County Council (23 007 529)

Statement Not upheld Antisocial behaviour 19-Feb-2024

Summary: Ms D complained about the Council’s handling of her concerns regarding the behaviour of residents and staff at a care home next to her home. This included trespass, items thrown into her garden and residents’ welfare. We found no fault in the process the Council followed to investigate and mitigate her concerns as part of its adult social care and safeguarding role. The Council was not the body responsible for investigating anti-social behaviour, we cannot therefore consider this further.

London Borough of Barking & Dagenham (23 014 978)

Statement Closed after initial enquiries Antisocial behaviour 12-Feb-2024

Summary: We will not investigate this complaint about how the Council dealt with reports of antisocial behaviour. This is because there is insufficient evidence of fault by the Council.

Darlington Borough Council (23 008 934)

Statement Closed after initial enquiries Antisocial behaviour 11-Feb-2024

Summary: We will not exercise discretion to investigate this complaint about parking enforcement. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.