Devon County Council (23 010 183)

Statement Upheld Child protection 12-Mar-2024

Summary: Miss F complained about the way the Council dealt with her request for it to accommodate her son. There was no fault in the way the Council dealt with the request but there was fault in its complaint handling which caused some time and trouble to Miss F. The Council has agreed to apologise. I have ended my investigation into the way a social worker spoke to Miss F as there is not enough evidence to reach a finding.

Thurrock Council (23 018 258)

Statement Closed after initial enquiries Child protection 12-Mar-2024

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to consider his complaint about a social worker whilst there are ongoing court proceedings. This is because there is no sign of fault in the Council’s decision.

London Borough of Tower Hamlets (23 005 790)

Statement Upheld Child protection 11-Mar-2024

Summary: Ms X complained the Council failed to follow statutory guidance and its own policies when it held an Initial Child Protection Conference regarding her child, Y. The Council was at fault for failing to provide Ms X with all the reports for the conference. There was also fault in the Council’s record keeping. The Council has already apologised for the faults, and this was sufficient to remedy any injustice caused.

Reading Borough Council (23 016 917)

Statement Closed after initial enquiries Child protection 11-Mar-2024

Summary: We will not investigate this complaint about how the Council’s children’s services dealt with matters concerning child protection. This is because we could not add to the investigation carried out by the Council and we cannot investigate matters that have been considered in court.

West Sussex County Council (23 017 291)

Statement Closed after initial enquiries Child protection 09-Mar-2024

Summary: We will not investigate this complaint about the Council’s response to the complainant’s concerns about the welfare of her grandchildren. This is because investigation would not achieve the outcome she is seeking.

Hartlepool Borough Council (23 002 352)

Statement Upheld Child protection 08-Mar-2024

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to address his complaint, because the Council has agreed a proportionate remedy.

Birmingham City Council (23 011 090)

Statement Not upheld Child protection 08-Mar-2024

Summary: Mr X complained the Council did not involve him in its assessment of him for contact with his daughter (D) and told him he could not have contact with her. He also says the Council delayed in responding to the statutory complaints process. The Council properly investigated Mr X’s complaint and considered the findings and recommendations of the Panel. It is not at fault.

Buckinghamshire Council (23 016 659)

Statement Closed after initial enquiries Child protection 07-Mar-2024

Summary: We will not investigate this complaint about the care of Ms X’s child. This is because the matters complained of are not separable from matters concerning the care of her child which have been subject to recent court action, and they could reasonably have been raised in court.

Cambridgeshire County Council (23 016 895)

Statement Closed after initial enquiries Child protection 07-Mar-2024

Summary: We will not investigate Mr X’s complaint about a phone call he received from a Council officer. This is because further investigation would not lead to a different outcome and we cannot achieve what Mr X wants.

Wakefield City Council (23 017 380)

Statement Closed after initial enquiries Child protection 06-Mar-2024

Summary: We will not investigate Miss X’s complaint. It lies outside our jurisdiction because it is late and I see no good grounds to exercise discretion to consider it now.