Decision search
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London Borough of Harrow (24 022 000)
Report Upheld Other 07-Jul-2025
Summary: Mr X complained the Council had not taken action to ensure that he and his wife have the respite care for their child that the family is entitled to. Mr X said this caused him and his family distress, worry, uncertainty, and frustration. The Council failed to investigate the complaints under the children’s service statutory complaints procedure following our earlier recommendation, and failed to respond to us when we asked the reasons why. We therefore have concerns about the Council’s governance arrangements to administer the statutory children’s complaints procedure.
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London Borough of Waltham Forest (24 010 138)
Report Upheld Other 30-Jun-2025
Summary: We found the Council failed to complete the recommendations made after it considered a complaint Ms X made through the children’s statutory complaints procedure. Her complaint to the Council was about matters including disabled adaptations to her home and a child and family assessment. We previously upheld other complaints from Ms X about other occasions when the Council failed to act on the recommendations from the children’s statutory complaints procedure which caused her frustration and uncertainty. We therefore have concerns about the Council’s governance arrangements to administer the children’s statutory complaints procedure. The fault in this investigation once again caused Ms X frustration and uncertainty and shows the Council is not taking enough action to learn from its mistakes.
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London Borough of Croydon (23 015 996)
Report Upheld Homelessness 27-Jun-2025
Summary: Ms X complained about how the Council responded to her brother Mr Y’s homelessness applications in 2023. We found several faults. There were months of delays by the Council and basic administrative errors. The Council repeatedly failed to respond correctly to Mr Y’s attempts to access support from its housing service. This meant that instead of being housed by the Council, Mr Y had to live with another of his sisters, Ms Z, despite her being seriously unwell and despite the impact of his mental health needs on their wellbeing. The faults caused Mr Y, Ms X and Ms Z significant stress and upset.
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London Borough of Lewisham (24 015 996)
Report Upheld Other 24-Jun-2025
Summary: During two earlier investigations, we identified that faults in the way the Council was operating its children’s statutory complaints procedure were potentially causing injustice to others. We opened this new complaint to investigate. We found that complainants have experienced delay, and in some cases, have been denied their right to access the full complaints procedure.
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London Borough of Hackney (25 003 965)
Statement Closed after initial enquiries Housing benefit and council tax benefit 24-Jun-2025
Summary: We will not investigate this complaint about housing benefit as there is a right of appeal to a tribunal.
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Sheffield City Council (25 004 128)
Statement Closed after initial enquiries Other 24-Jun-2025
Summary: We cannot investigate Mr X’s complaint that the Council included his confidential address in a court report. This is because the law says the Ombudsman cannot investigate what happened in court.
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Babergh District Council (25 005 034)
Statement Closed after initial enquiries Councillor conduct and standards 24-Jun-2025
Summary: We cannot investigate this complaint about how the Council handled Ms X’s allegation that a councillor failed to declare a pecuniary interest. This is because we cannot investigate allegations of criminal activities.
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Broxbourne Borough Council (25 005 575)
Statement Closed after initial enquiries Refuse and recycling 24-Jun-2025
Summary: We will not investigate Miss B’s complaint that a Council refuse collector damaged part of her property. This is because it is reasonable for Miss B or the owner of her property to take the Council to court.
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Kent County Council (24 008 301)
Statement Upheld Safeguarding 24-Jun-2025
Summary: Ms C complains the Council took unfounded safeguarding action against her and reached a biased decision. Ms C also complains the Council failed to consider all her complaints. There is no fault in the Council’s decision to start safeguarding. However it is at fault for delay, and the failure to investigate some of Ms C’s complaints. To remedy the complaint the Council has agreed to apologise to Ms C and make service improvements.
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Sefton Metropolitan Borough Council (24 009 485)
Statement Not upheld Child protection 24-Jun-2025
Summary: Mrs X complained the Council failed to safeguard her children; failed to provide appropriate respite and failed to provide an appropriate remedy for the complaints it upheld. I find no fault in respect of the safeguarding or respite and consider the remedy provided is in line with the amounts normally recommended by the Ombudsman.