Decision search
Your search has 52726 results
-
London Borough of Lewisham (24 016 564)
Report Upheld Homelessness 14-Aug-2025
Summary: Mr Y complained on behalf of Ms X about the Council’s handling of her homeless application after she received notice to leave a private tenancy. Particularly, that the Council told Ms X to stay in the property until the court issued a bailiff warrant. Mr Y says Ms X experienced avoidable financial loss and distress.
-
North Yorkshire Council (24 012 483)
Report Upheld Disabled facilities grants 12-Aug-2025
Summary: SummaryMr X complained about the Council’s delay in dealing with his application for a Disabled Facilities Grant (DFG) for an extension to his property. As a result, Mr X and his family have lived in overcrowded accommodation for longer than necessary which has had a significant impact on his children due to their needs.
-
Stockton-on-Tees Borough Council (24 013 122)
Report Upheld Special educational needs 24-Jul-2025
Summary: The Council failed to secure the special educational provision in Y’s Education, Health and Care Plan. It also failed to carry out the annual review of Y’s Plan, despite sending letters to Mrs X saying it had done so. This resulted in Y missing out on their special educational provision and caused Mrs X and Y uncertainty, distress and frustration. 99 others also received annual review completion letters when no meeting or consultation had taken place.
-
Brighton & Hove City Council (24 015 366)
Statement Upheld Charging 15-Jul-2025
Summary: Mr Y complained the Council failed to source a suitable nursing home for his mother, Mrs X, which meant he had to pay third-party top ups when Mrs X moved to a nursing home. There was fault by the Council for its failure to provide Mrs X with at least an option of one available, and affordable respite nursing care home. This caused distress and uncertainty to Mr Y. The Council will take action to remedy the injustice caused.
-
Royal Borough of Kensington & Chelsea (24 015 485)
Statement Upheld Homelessness 15-Jul-2025
Summary: Mr D complained the Council failed to offer homelessness advice and support and placed him in unsuitable interim accommodation. I have found evidence of fault by the Council causing Mr D to live in unsuitable accommodation for nearly six months. I have asked the Council to pay Mr D financial redress.
-
Suffolk County Council (24 016 168)
Statement Not upheld School transport 15-Jul-2025
Summary: Ms X complained the Council did not properly consider the religious grounds for her appeal against its decision not to provide school transport for her children. There was no fault in the Council’s actions.
-
London Borough of Newham (24 016 895)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Miss Y complains the Council did not properly consider D’s ability to safely walk to school when it received an application for home to school transport. There is procedural fault in how the Council handled D’s school transport application and appeal. The Council will apologise and reconsider D’s application, taking into account the relevant tests for eligibility for children with special educational needs.
-
Derbyshire County Council (24 014 683)
Statement Upheld Special educational needs 15-Jul-2025
Summary: We upheld Mrs X’s complaint about delays in the Education, Health and Care process and about the Council’s poor communication. The Council apologised and offered a £1,000 symbolic payment in line with the Ombudsman’s Guidance on Remedies. We will not investigate Mrs X’s complaint about advocacy costs because we cannot achieve the outcome Mrs X wants.
-
London Borough of Southwark (24 014 894)
Statement Upheld Allocations 15-Jul-2025
Summary: The Council was at fault for not providing Ms X with a face-to-face appointment as part of her housing application despite Ms X informing the Council she needed this because English was not her first language. The Council was also at fault for a significant delay in processing her housing application and its poor complaint handling. This led to a 15 month delay in the Council approving Ms X’s application to join the housing register. The Council has agreed to apologise, make a payment and backdate the priority of Ms X’s housing application to remedy the injustice caused. It has also agreed to produce an action plan and send a reminder to staff to prevent a recurrence of the faults.
-
Statement Upheld Special educational needs 15-Jul-2025
Summary: Miss X complained about delays with the annual review process and finding a suitable placement for her child, and they stopped attending school. We found the Council at fault for its delays and not properly considering its alternative provision duty, causing significant frustration and uncertainty. The Council has agreed to apologise and pay a financial symbolic payment to recognise the injustice caused.