Decision search
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MOP Healthcare Limited (22 001 140)
Report Upheld Residential care 11-Apr-2024
Summary: The Local Government and Social Care Ombudsman investigated a complaint about residential services provided to the late Mr X. We found MOP Healthcare Limited: did not properly assess Mr X’s mental capacity after he attempted suicide; failed to process a Deprivation of Liberty safeguard application appropriately; took overly restrictive steps to deprive Mr X of his liberty by continuing 1-1 care despite his social worker and a Community Psychiatric Nurse advising less restrictive measures could be used to maintain his safety; charged Mr X an additional £2,520 a week for the 1-1 care. This meant Mr X was under constant supervision for the last 9 months of his life in Barrowhill Hall Care Home, even when on end-of-life care, due to a flawed capacity assessment. The complainant suffered significant distress and financial loss. The faults could also risk similar restrictions happening to other people.
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Suffolk County Council (23 005 778)
Report Upheld Special educational needs 04-Apr-2024
Summary: Miss X also complained the Council has refused to provide an Education Other Than At School (EOTAS) package for her daughter and is wrongly trying to force her into a school setting. Her daughter has been unable to access education in a school setting for several years and has not received a suitable education.
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Royal Borough of Kensington & Chelsea (23 017 231)
Statement Closed after initial enquiries Noise 02-Apr-2024
Summary: We will not investigate this complaint about the length of the Council’s email address and lack of information sharing between its anti-social behaviour and environmental health teams. The Council has provided a satisfactory response to the complainant’s concerns, and we consider further investigation is unlikely to lead to a different outcome.
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Redcar & Cleveland Council (23 017 245)
Statement Not upheld Assessment and care plan 02-Apr-2024
Summary: The Council acknowledged some failings in the assessment of Mrs Y care needs and made recommendations to address this before the complaint came to this office. Any further investigation by this office could achieve no more.
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Durham County Council (23 017 519)
Statement Closed after initial enquiries Safeguarding 02-Apr-2024
Summary: We will not investigate this complaint about the Council’s removal of the complainant’s family member from their care. There is insufficient evidence of fault in the Council’s decision-making, so we cannot question its decisions. Only the courts can make a decision in the circumstances.
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South Gloucestershire Council (23 017 640)
Statement Closed after initial enquiries Other 02-Apr-2024
Summary: We cannot investigate Mr X’s complaint about a social worker’s court reports. The complaint lies outside our jurisdiction because it is about matters that have been considered in court proceedings. The law prevents us from considering complaints about such matters.
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Wirral Metropolitan Borough Council (23 017 715)
Statement Closed after initial enquiries Special educational needs 02-Apr-2024
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her child’s special educational needs and education, health, and care plan between 2017 and 2023. This is because her complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
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Coventry City Council (23 018 020)
Statement Closed after initial enquiries Enforcement 02-Apr-2024
Summary: We will not investigate Mr X’s complaint, brought by Mr Y, about the Council’s consideration of enforcement against some of Mr X’s neighbours’ driveways and vehicle crossovers, and how it handled the complaint. There is insufficient significant personal injustice caused to Mr X by the matters complained of to warrant us investigating. We do not investigate council complaint-handling when we are not investigating the core issue which gave rise to the complaint.
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Birmingham City Council (23 018 033)
Statement Closed after initial enquiries Council tax support 02-Apr-2024
Summary: We will not investigate this complaint council tax support because the Council has offered to revisit the issues.
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East Suffolk Council (23 018 089)
Statement Closed after initial enquiries Council tax support 02-Apr-2024
Summary: We will not investigate this complaint about an application for council tax reduction. This is because the Council has made a benefit award and the complainant could have used her appeal rights.