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MOP Healthcare Limited (22 001 140)
Report Upheld Residential care 11-Apr-2024
Summary: The Local Government and Social Care Ombudsman investigated a complaint about residential services provided to the late Mr X. We found MOP Healthcare Limited: did not properly assess Mr X’s mental capacity after he attempted suicide; failed to process a Deprivation of Liberty safeguard application appropriately; took overly restrictive steps to deprive Mr X of his liberty by continuing 1-1 care despite his social worker and a Community Psychiatric Nurse advising less restrictive measures could be used to maintain his safety; charged Mr X an additional £2,520 a week for the 1-1 care. This meant Mr X was under constant supervision for the last 9 months of his life in Barrowhill Hall Care Home, even when on end-of-life care, due to a flawed capacity assessment. The complainant suffered significant distress and financial loss. The faults could also risk similar restrictions happening to other people.
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Report Upheld Charging 18-Mar-2024
Summary: The Local Government and Social Care Ombudsman investigated a complaint about charging for residential care.
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Essex County Council (23 003 950)
Report Upheld Special educational needs 07-Mar-2024
Summary: Mrs X complained about the Council’s failure to carry out an Education, Health and Care (EHC) needs assessment for Y when she had asked for it in January 2022, follow the statutory timescales for an EHC Plan process and deliver suitable full-time education to Y since September 2022.
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Middlesbrough Borough Council (23 016 064)
Statement Closed after initial enquiries Street furniture and lighting 27-Feb-2024
Summary: We will not investigate Mr X’s complaint about broken bus stop doors at the bus station. This is because an investigation by this office could not add to the response the Council has already provided via its own investigation.
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Brighton & Hove City Council (23 016 119)
Statement Closed after initial enquiries Allocations 27-Feb-2024
Summary: We will not investigate Mr X’s complaint about the Council removing him from its housing register. This is because there is insufficient evidence of fault in the way it made its decision.
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Chorley Borough Council (23 017 308)
Statement Closed after initial enquiries Planning applications 27-Feb-2024
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because it is not yet possible to say if the complainant has suffered any significant injustice as a result of the alleged fault.
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London Borough of Havering (23 017 413)
Statement Closed after initial enquiries Parking and other penalties 27-Feb-2024
Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Miss Y to appeal.
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West Lancashire Borough Council (23 017 080)
Statement Closed after initial enquiries Council tax 27-Feb-2024
Summary: We will not investigate this complaint about Council tax bills because an appeal was made to the Valuation Tribunal.
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Surrey County Council (23 017 690)
Statement Closed after initial enquiries Highway repair and maintenance 27-Feb-2024
Summary: We will not investigate Mr X’s claim for damages arising from a pothole. This is because it is reasonable to expect Mr X to go to court to determine the Council’s liability.
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London Borough of Redbridge (23 016 876)
Statement Closed after initial enquiries Homelessness 27-Feb-2024
Summary: We will not investigate this complaint about the Council’s decision to remove Miss X from its housing register. This is because it relates to events that took place more than 12 months ago and it would have been reasonable for Miss X to bring this complaint to us at the time.