A family complain the council did not give them the option to choose a care home which did not require a 'top-up fee' when it arranged their relative's care.
The family complains Dudley Metropolitan Borough Council refused to offer financial assistance towards the top-up fees for the relative's residential care.
The Ombudsman upheld the complaint and found fault causing injustice.
To remedy the injustice caused, the council should:
- apologise to the family
- refund the top-up fees paid to date (£4,628)
- review its procedures; and
- review cases managed within the Trust’s mental health services to see if there are others similarly affected.
The council has accepted our recommendations.