Wigan Metropolitan Borough Council (24 015 115)

Statement Upheld Charging 19-Aug-2025

Summary: There was fault in the Council’s delay in sending an invoice and in the information it provided to Mr D and his family on what the cost of a care package would be. This meant that Mr D and his family did not have the necessary information to make informed decisions about the care package. The Council has agreed to apologise, to cancel a proposed invoice and has agreed a service improvement.

Lincolnshire County Council (24 018 530)

Statement Not upheld Charging 19-Aug-2025

Summary: Mr X complained the Council did not properly consider the history of gifting when calculating notional capital due to deprivation of assets. There was no fault on this point. There was some delay and failure to pay the correct amount to the care home but this did not cause significant injustice to the family.

Devon County Council (25 001 524)

Statement Closed after initial enquiries Charging 19-Aug-2025

Summary: We will not investigate this complaint about financial assessment for adult social care. There is not enough evidence of fault in the process, so we cannot question the outcome.

London Borough of Hillingdon (24 017 926)

Statement Not upheld Charging 18-Aug-2025

Summary: Mrs S complained that her sister received an invoice for care charges which were sometimes above the weekly amount they were told would be owed. There was no fault by the Council. Miss X self funded her care and the Council told her that if the carers billed for increased charges, these would be passed on. The charges were also reduced when the weekly care was reduced.

Norfolk County Council (25 001 437)

Statement Closed after initial enquiries Charging 18-Aug-2025

Summary: We will not investigate Miss X’s complaint about charges for care services she received in 2022. She says she should not have to pay the charges as she was not aware she was being charged for the care services until June 2022. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint. In addition, the claimed fault has not caused any significant injustice.

Staffordshire County Council (25 002 137)

Statement Closed after initial enquiries Charging 18-Aug-2025

Summary: We will not investigate this complaint about the Council’s financial assessment for residential care. This is because there is not enough evidence of fault in the Council’s decision-making. Any delay or lack of clarity did not cause significant enough injustice to justify an investigation.

Staffordshire County Council (25 002 353)

Statement Closed after initial enquiries Charging 13-Aug-2025

Summary: We will not investigate Mr X’s complaint about the Council’s assessment of his finances and disability-related expenditure. There is not enough evidence of fault by the Council to justify an investigation.

Buckinghamshire Council (25 001 807)

Statement Closed after initial enquiries Charging 11-Aug-2025

Summary: We will not investigate this complaint about delays in the Council assessing Mr X’s care needs and finances. This is because any delay would not have caused an injustice to Mr X.

Staffordshire County Council (25 000 608)

Statement Closed after initial enquiries Charging 10-Aug-2025

Summary: We will not investigate Miss X’s complaint the Council did not complete a financial assessment correctly. This is because there is insufficient evidence of fault. In addition, the fault accepted has not caused any significant injustice.

Staffordshire County Council (24 016 283)

Statement Upheld Charging 07-Aug-2025

Summary: Mrs X complained about the way the Council decided to discharge her mother, Mrs Y, to a care home without considering whether Mrs Y could return home with a care package. Mrs X said she was ignored and not given any advice or help while she was applying for deputyship which took two years. Mrs X says the Council are now chasing her for £90,000 of outstanding care home fees. We have found fault in the Councils actions for failing to consider Mrs Y returning home and for the information it provided Mrs X about the costs of a care home and applying for deputyship. The Council agrees to apologise to Mrs X, complete service improvements and pay Mrs X a financial payment.