Archive has 586 results
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Statement Closed after initial enquiries Parking and other penalties 07-Mar-2022
Summary: We will not investigate this complaint that Mrs X lost the opportunity to pay a penalty charge notice at the discounted rate. This is because Mrs X had the right to ask the court to consider her case.
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London Borough of Croydon (21 007 575)
Statement Upheld Parking and other penalties 04-Mar-2022
Summary: Mr X complained the Council sent Enforcement Agents to his home to recover charges for an unpaid Penalty Charge Notice from 2019 against a car he did not own, without any notice. Mr X said the Council ignored his letters and complaint about the matter. There was fault in how the Council identified Mr X as responsible for the debt and in how it communicated with him. The Council agreed to apologise to Mr X and pay him £150 to recognise the distress caused to him when it took unnecessary and avoidable enforcement action against him.
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Wiltshire Council (21 016 449)
Statement Closed after initial enquiries Parking and other penalties 04-Mar-2022
Summary: We will not exercise discretion to investigate this complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner about the Council’s failure to take action against his neighbours over highway encroachment.
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West Suffolk Council (21 017 153)
Statement Closed after initial enquiries Parking and other penalties 04-Mar-2022
Summary: We will not investigate this complaint about a penalty charge notice as Mr X could reasonably have appealed against it to the Traffic Penalty Tribunal.
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Transport for London (21 016 564)
Statement Closed after initial enquiries Parking and other penalties 04-Mar-2022
Summary: We will not investigate Mx X’s complaint that they had to pay a £2.50 congestion charge surcharge as a result of issues with Transport for London’s website. This is because the injustice Mx X claims is not significant.
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London Borough of Haringey (21 013 509)
Statement Closed after initial enquiries Parking and other penalties 03-Mar-2022
Summary: We will not investigate this complaint about the way the Council cancelled the complainants’ parking permit. The complainant has not suffered enough injustice to warrant our involvement. And further investigation will not lead to a different outcome.
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London Borough of Waltham Forest (21 015 851)
Statement Closed after initial enquiries Parking and other penalties 03-Mar-2022
Summary: We will not investigate this complaint about a Penalty Charge Notice because the Council has offered a fair remedy.
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London Borough of Barnet (21 016 200)
Statement Closed after initial enquiries Parking and other penalties 03-Mar-2022
Summary: We cannot investigate this complaint about a penalty charge notice for a moving traffic contravention. The complainant has appealed against the penalty charge notice to London Tribunals.
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Royal Borough of Kingston upon Thames (21 016 524)
Statement Closed after initial enquiries Parking and other penalties 03-Mar-2022
Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because there is not enough evidence of fault to justify investigating.
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Transport for London (21 016 738)
Statement Closed after initial enquiries Parking and other penalties 03-Mar-2022
Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because it is reasonable to expect Miss Y to appeal to the tribunal.