Royal Borough of Kensington & Chelsea (21 018 350)

Statement Closed after initial enquiries Parking and other penalties 28-Mar-2022

Summary: We will not investigate this complaint about Penalty Charge Notice and the actions of an enforcement agency. This is because the complainant can follow the statutory process.

Manchester City Council (21 014 315)

Statement Upheld Parking and other penalties 27-Mar-2022

Summary: Mr X complains about how the Council dealt with his reports of cars blocking his driveway and how it subsequently dealt with his complaints about the matter. There was fault by the Council because it did not provide an update on its actions to Mr X. However, the identified fault did not cause Mr X significant injustice to warrant further pursuit of this complaint by the Ombudsman.

London Borough of Lambeth (21 005 720)

Statement Upheld Parking and other penalties 27-Mar-2022

Summary: Mr X complains the Council did not cancel parking charge notices for his stolen car. This led to unnecessary enforcement action. Mr X also complains about the enforcement officers behaviour which caused significant distress. The Ombudsman finds fault with the Council for not cancelling the notice which resulted in unnecessary enforcement action. The Council has agreed to pay a financial remedy and consider service improvements.

Arun District Council (21 017 009)

Statement Closed after initial enquiries Parking and other penalties 25-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision to close car park lifts because of a failure of the emergency call system. The complaint does not meet the tests set out in our Assessment Code. Decisions on whether the Council has breached the Equalities Act are a matter for the courts.

London Borough of Barnet (21 017 442)

Statement Closed after initial enquiries Parking and other penalties 25-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision on who to pursue a Penalty Charge Notice against because there is insufficient evidence of fault and no direct injustice.

London Borough of Barnet (21 017 558)

Statement Closed after initial enquiries Parking and other penalties 25-Mar-2022

Summary: We will not investigate this complaint about the Council’s failure to issue a Community Protection Notice following a warning letter issued to residents in 2020. There is insufficient evidence of fault which would warrant an investigation.

Westminster City Council (21 018 247)

Statement Closed after initial enquiries Parking and other penalties 24-Mar-2022

Summary: We will not investigate this complaint about a car parking charge. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant has not been caused injustice that warrants our involvement.

Transport for London (21 017 956)

Statement Closed after initial enquiries Parking and other penalties 24-Mar-2022

Summary: We will not investigate this complaint about Penalty Charge Notice. This is because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre.

Brighton & Hove City Council (21 005 935)

Statement Not upheld Parking and other penalties 23-Mar-2022

Summary: Mr X complained the Council unlawfully disposed of his car without trying to contact him. The Ombudsman did not find fault with the Council’s actions.

London Borough of Barnet (21 017 568)

Statement Closed after initial enquiries Parking and other penalties 23-Mar-2022

Summary: We will not investigate this complaint about the Council’s failure to issue a Community Protection Notice following a warning letter issued to residents in 2020. There is insufficient evidence of fault which would warrant an investigation.