Transport for London (21 006 158)

Statement Closed after initial enquiries Commercial and contracts 15-Sep-2021

Summary: We will not investigate Mr X’s complaint that Transport for London refused to transfer a property lease to company B and caused significant costs. Mr X or his company has a legal remedy at court which it is reasonable for him to use.

Royal Borough of Greenwich (21 005 167)

Statement Closed after initial enquiries Commercial and contracts 31-Aug-2021

Summary: We will not investigate this complaint about the Council’s management of arrears on a commercial property lease. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate.

Brighton & Hove City Council (21 004 529)

Statement Closed after initial enquiries Commercial and contracts 24-Aug-2021

Summary: We will not investigate this complaint about the Council’s decision that the complainant does not qualify for the reduced rate for a garage. This is because there is insufficient evidence of fault by the Council.

Norfolk County Council (21 004 806)

Statement Closed after initial enquiries Commercial and contracts 19-Aug-2021

Summary: We will not investigate this complaint about the way the Council dealt with a contractual issue. It would be reasonable for the complainant to ask a court of law to resolve the dispute. The Information Commissioner’s Office is better placed to consider complaints about information handling.

Basildon Borough Council (21 000 315)

Statement Closed after initial enquiries Commercial and contracts 18-Aug-2021

Summary: We will not investigate this complaint arising from a lease a body had with the Council. The body no longer exists so we could not provide any worthwhile outcome. Any issue with the terms of the lease would have been best decided by the courts.

Exmoor National Park Authority (21 003 871)

Statement Closed after initial enquiries Commercial and contracts 10-Aug-2021

Summary: We will not investigate Mr X’s complaint about the Authority’s refusal to set out financial tests it will use to assess prospective purchasers for his property. This is because Mr X agreed to the wording of the restriction requiring the Authority’s agreement and if he believes it should be changed he may apply to do so. The Authority has confirmed any prospective purchasers may contact it directly and this provides a suitable way forward.

East Suffolk Council (21 004 198)

Statement Closed after initial enquiries Commercial and contracts 10-Aug-2021

Summary: We will not investigate Mr X’s complaint concerning a contractual dispute with the Council. This is because it would be reasonable for him to take the matter to court.

London Borough of Ealing (20 012 377)

Statement Upheld Commercial and contracts 23-Jul-2021

Summary: Ms Z has made a complaint about the way the Council terminated her business lease. She says the process was handled poorly and the Council instigated hostility by contacting her licencees. Ms Z says this caused loss of reputation, earnings and equipment. However, the Ombudsman has not identified any fault in this respect. We have however found fault in the Council’s complaints process. This caused Ms Z an injustice and so we have recommended a small payment be made to her.

Liverpool City Council (21 002 782)

Statement Closed after initial enquiries Commercial and contracts 12-Jul-2021

Summary: We will not investigate this complaint about the Council’s decision to close a layby for roadworks. This is because it happened more than 12 months ago and there is no reason why Mr X could not have complained to us sooner.

Liverpool City Council (21 000 958)

Statement Closed after initial enquiries Commercial and contracts 07-Jul-2021

Summary: We will not investigate the complaint about matters relating to a Compulsory Purchase Order it made against the complainants property in 2015. This is because the complainant could pursue the matter through the courts and because the events happened too long ago.