Recent statements in this category are shown below:
Statement Upheld Commercial and contracts 01-Sep-2017
Summary: The Council was at fault when it offered to pay Mr X Housing Benefit as a landlord only to then retract the offer. It has agreed to the Ombudsman's recommendations to remedy the injustice caused. There is no other evidence of fault.
Statement Upheld Commercial and contracts 22-Aug-2017
Summary: There was no guidance for call operators on what to do where a caller does not respond part way through a call. This lack of guidance meant the operator ended the call too quickly when Mr C did not respond. It is not possible to say what the consequence is of the failure but it has left the family not knowing whether Mr C could have received swifter medical care. To provide a remedy the Council will refund the cost of the Home Safeguard service for the period Mr C subscribed to it of £1844.28. The Council has taken appropriate action to amend its procedures and in the guidance given to Home Safeguard operators.
Statement Closed after initial enquiries Commercial and contracts 21-Aug-2017
Summary: The Ombudsman will not investigate this complaint about damage to property. It is reasonable for Ms C to seek a remedy in the courts if the Council denies liability. Any complaint about failure to pay an invoice would need to be raised with the Council before the Ombudsman could consider it.
Statement Upheld Commercial and contracts 21-Aug-2017
Summary: In managing the licence fee accounts for garages let to a former council tenant the Council failed to keep detailed records or take an inventory of goods stored in a garage when it repossessed it and changed the locks.
Statement Closed after initial enquiries Commercial and contracts 18-Aug-2017
Summary: The Ombudsman cannot investigate the way the Council dealt with Ms X's claim for costs caused by late payment invoices because the complaint falls outside our jurisdiction.
Statement Closed after initial enquiries Commercial and contracts 16-Aug-2017
Summary: The Ombudsman will not investigate this complaint that the Council unlawfully repossessed the complainant's garage. This is because there is insufficient evidence of fault by the Council.
Statement Closed after initial enquiries Commercial and contracts 15-Aug-2017
Summary: The Ombudsman will not investigate Ms C's complaint the Council failed to comply with Regulations in the creation of a Business Improvement District. It would have been reasonable for Ms C to appeal to the Secretary of State and it is unlikely we would find fault.
Statement Upheld Commercial and contracts 15-Aug-2017
Summary: there was fault in the way the Council handled Mrs X's complaint and an insurance claim she made after its staff removed and disposed of belongings stored in a Council garage. The Council has agreed to pay £150 to recognise the uncertainty, frustration and time and trouble this caused.
Statement Upheld Commercial and contracts 11-Aug-2017
Summary: We cannot come to a view about the nature of and obligations from any contracts between the Council, Company and Ms X regarding a loan for renovation works. However the Council's failure to pay Ms X rent from July 2014 onwards is fault. It has already taken some actions to remedy injustice caused by this fault. It has now also agreed to pay the rent outstanding for July 2014 until March 2015 and to pay an additional amount for interest.
Statement Closed after initial enquiries Commercial and contracts 08-Aug-2017
Summary: We will not investigate Mr Y's complaint that the Council will not provide information he has asked for as Mr Y can complain to the Information Commissioner's Office. In addition, Mr Y is not caused significant personal injustice.