Archive has 36 results
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Birmingham City Council (21 000 856)
Statement Upheld Commercial and contracts 30-Mar-2022
Summary: Ms X complains the Council is charging her more to rent a garage than it does council tenants and has failed to take action to prevent residents from blocking her garage. There is no evidence of fault in how the Council dealt with Ms X’s reports of residents blocking her garage. The Council is at fault in how it dealt with Ms X’s complaint which caused frustration and avoidable time and trouble to her. The Council has agreed to remedy the injustice to Ms X by making a payment of £200 and review whether it needs to take further action to stop residents blocking Ms X’s garage.
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Lichfield District Council (21 018 282)
Statement Closed after initial enquiries Commercial and contracts 28-Mar-2022
Summary: We will not investigate Mr X’s complaint about the Council not refunding him or providing a service credit for the commercial waste service he contracts from the Council. Mr X’s complaint is an allegation that the Council has breached their contract. This is a legal matter for the courts to determine. It is reasonable for Mr X to pursue his claim and the outcome he seeks in court.
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London Borough of Tower Hamlets (21 005 369)
Statement Closed after initial enquiries Commercial and contracts 22-Mar-2022
Summary: We will not investigate this complaint about the Council’s refusal to let a commercial property to the complainant. There is not enough evidence of fault to justify an investigation.
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Buckinghamshire Council (21 017 288)
Statement Closed after initial enquiries Commercial and contracts 10-Mar-2022
Summary: We will not investigate Mr B’s complaint about the Council’s handling of a lease agreement for his business. This is because it was reasonable for Mr B to pursue a claim against the Council at court.
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Statement Closed after initial enquiries Commercial and contracts 07-Mar-2022
Summary: We will not investigate Mrs X’s complaint about the Council’s disposal of her belongings from a garage it repossessed without contacting her. This is because it would be reasonable for her to take the matter to court.
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Scarborough Borough Council (21 001 587)
Statement Not upheld Commercial and contracts 21-Feb-2022
Summary: We found the Council was not a fault in deciding to increase Mrs X’s rent and charge a fee for the renewal of her agreement.
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Mansfield District Council (21 015 119)
Statement Closed after initial enquiries Commercial and contracts 10-Feb-2022
Summary: We will not investigate this complaint about delays in completing the surrender and reassignment of a lease. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is made too late.
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Crawley Borough Council (21 015 006)
Statement Closed after initial enquiries Commercial and contracts 07-Feb-2022
Summary: We will not investigate Mr X’s complaint that the Council damaged his property. This is because it would be reasonable for him to go to court.
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London Borough of Barking & Dagenham (21 011 615)
Statement Closed after initial enquiries Commercial and contracts 21-Jan-2022
Summary: We will not investigate this complaint about access to a garage rented from the Council. The complaint is made late and the complainant can seek a remedy in court for any losses.
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Tunbridge Wells Borough Council (21 012 542)
Statement Upheld Commercial and contracts 06-Jan-2022
Summary: We will not investigate Mr X’s complaint about the Council’s failure to comply with its procurement processes and the Public Contract Regulations 2015. If Mr X felt the Council’s decision to reject his bid was wrong it would have been reasonable for him to challenge it at court. The Council has provided a suitable remedy for the injustice caused by its failures in dealing with Mr X’s complaint.