Archive has 418 results
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Brighton & Hove City Council (21 015 252)
Statement Closed after initial enquiries Allocations 16-Mar-2022
Summary: We will not investigate this complaint about the Council’s decision that the complainant cannot join the housing register. This is because there is insufficient evidence of fault by the Council.
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Statement Upheld Allocations 16-Mar-2022
Summary: Ms B complained the Council had not considered properly her request for rehousing on medical grounds. She considers she needs a two-bedroom property and needs to move closer to family members who can provide support. There was fault in how the Council responded to Ms B’s complaint which caused some injustice to her.
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London Borough of Southwark (21 005 238)
Statement Upheld Allocations 15-Mar-2022
Summary: Miss K complained the Council abruptly moved her without enough notice to another temporary accommodation. She also said the new accommodation was unsuitable. We found the Council at fault for failing to give Miss K enough notice about the move and properly consider the impact this caused her. The Council agreed make payment to Miss K to acknowledge the distress and additional removal costs its short notice caused her. It also agreed she can request for a suitability review if she wishes to do so now.
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Royal Borough of Kingston upon Thames (21 006 724)
Statement Upheld Allocations 15-Mar-2022
Summary: There was fault by the Council because it took too long to complete a review of whether Miss B’s property was suitable for her. It has made changes to how it monitors progress and agrees extensions for reviews. It has agreed to also apologise to Miss B for the impact of the delay.
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London Borough of Hillingdon (21 003 774)
Statement Upheld Allocations 14-Mar-2022
Summary: Mr Y complains the Council failed to consider his children’s disability-related needs when it refused to allow him to bid on three-bedroom properties. We find the Council at fault. This caused Mr Y distress and he went to time and trouble complaining. To remedy the injustice, the Council has agreed to apologise to Mr Y, make him a payment and review its decision. The Council has also agreed to make several service improvements.
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South Staffordshire District Council (21 005 474)
Statement Closed after initial enquiries Allocations 14-Mar-2022
Summary: We will not investigate this complaint about what happened when Mr X wanted social housing in the Council’s area. Any fault is unlikely to have caused Mr X a significant enough injustice to warrant investigation. It is also unlikely we could reach a clear enough view about whether the Council was at fault.
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Southend-on-Sea City Council (21 016 187)
Statement Closed after initial enquiries Allocations 14-Mar-2022
Summary: We will not investigate this complaint that the Council has not provided the complainant with a suitable home. This is because there is insufficient evidence of fault by the Council.
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Test Valley Borough Council (21 016 961)
Statement Closed after initial enquiries Allocations 11-Mar-2022
Summary: The Council has offered alternative housing via a Social Landlord, Miss X wishes to withdraw her complaint. Therefore, we will not investigate.
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London Borough of Islington (21 011 723)
Statement Closed after initial enquiries Allocations 11-Mar-2022
Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application. There is insufficient evidence of fault which would warrant an investigation. We cannot investigate her complaints about her tenancy or the management of her neighbours’ tenancies because we cannot investigate the actions of social housing landlords.
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London Borough of Haringey (21 017 226)
Statement Closed after initial enquiries Allocations 10-Mar-2022
Summary: We will not investigate Mr X’s complaint about his housing band allocation. There is not enough evidence of fault to justify investigating.