Birmingham City Council (21 004 031)

Statement Not upheld Allocations 22-Mar-2022

Summary: There was no fault in the way the Council decided that Mr B did not qualify to join the housing register.

Birmingham City Council (21 002 109)

Statement Upheld Allocations 22-Mar-2022

Summary: The Council wrongly offered Mr B the tenancy of a property and then failed to promptly inform him that the offer had been withdrawn, and the reasons it had been withdrawn. The Council has agreed to apologise to Mr B and to take action to prevent similar failings in future.

City of Doncaster Council (21 003 610)

Statement Upheld Allocations 22-Mar-2022

Summary: Mrs B says the Council wrongly refused to allow her to bid on bungalows when her family needs one on medical grounds, delayed arranging occupational therapy assessment and failed to properly consider her circumstances. The Council failed to carry out some of the assessments properly and delayed completing an occupational therapy assessment in 2021. An apology and payment to Mrs B is satisfactory remedy.

West Lancashire Borough Council (21 017 994)

Statement Closed after initial enquiries Allocations 18-Mar-2022

Summary: We will not investigate Miss B’s complaint about the Council’s assessment of her housing application. This is because there is not enough evidence of fault to justify an investigation.

Portsmouth City Council (21 016 849)

Statement Closed after initial enquiries Allocations 18-Mar-2022

Summary: We will not exercise discretion to investigate this complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner about the suitability of his accommodation. We cannot investigate the actions of his social housing landlord because it is a body outside the Ombudsman’s jurisdiction. We will not investigate Mr X’s complaint about the assessment of his housing application because there is insufficient evidence of fault.

London Borough of Southwark (21 008 604)

Statement Upheld Allocations 18-Mar-2022

Summary: Miss X complained the Council has failed to assist or support her in finding suitable accommodation. She also complains there were delays and errors in the way the Council dealt with her application to join the housing register. The delays and failings in the way the Council has dealt with Miss X’s application to join the housing register and her requests for assistance amount to fault. This fault has caused Miss X an injustice.

Royal Borough of Kensington & Chelsea (21 015 193)

Statement Closed after initial enquiries Allocations 17-Mar-2022

Summary: We will not investigate this complaint about the process for offering a new home to the complainant. This is because there is insufficient evidence of fault by the Council and we could not achieve the outcome the complainant would like.

Herefordshire Council (21 017 357)

Statement Closed after initial enquiries Allocations 17-Mar-2022

Summary: We will not investigate this complaint about the operation of the Council’s housing allocations policy. There is insufficient evidence of fault which would warrant an investigation.

Sheffield City Council (21 016 359)

Statement Closed after initial enquiries Allocations 16-Mar-2022

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. This is because there is insufficient evidence of fault by the Council.

London Borough of Haringey (21 014 390)

Statement Upheld Allocations 16-Mar-2022

Summary: We will not investigate this complaint about how the Council dealt with Miss X when she was homeless. This is because she has not been caused a significant injustice in relation to the Council’s action in providing her with temporary accommodation. The Council has also acknowledge delays in responding to her complaint and provided a financial remedy so there is nothing further we could achieve from an investigation.