Archive has 184 results
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Statement Closed after initial enquiries Trees 04-Jan-2022
Summary: We will not investigate this complaint about work carried out to a protected tree as the injustice to the complainant is not sufficient to warrant our involvement.
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North Somerset Council (21 004 509)
Statement Closed after initial enquiries Trees 21-Dec-2021
Summary: We will not investigate this complaint that the Council has failed to properly maintain verges and trees close to the complainants home. This is because there is no evidence of fault and any issue of liability for damage to the complainants property is a matter for insurers and the courts.
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Statement Closed after initial enquiries Trees 20-Dec-2021
Summary: We will not investigate this complaint about the Council’s decision that a tree in Mr X’s neighbour’s garden is covered by a TPO. This is because there is not enough evidence of fault by the Council or injustice caused to Mr X to justify an investigation.
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North Somerset Council (21 012 321)
Statement Closed after initial enquiries Trees 20-Dec-2021
Summary: We will not investigate this complaint about the Council’s response to the complainant’s request for action to address damage caused by a tree. This is because there is no evidence of fault on the Council’s part causing injustice.
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Nottingham City Council (21 013 679)
Statement Closed after initial enquiries Trees 16-Dec-2021
Summary: We cannot investigate Mr B’s complaint that his driveway has been damaged by a tree at a neighbouring Council property. This is because we cannot investigate complaints about the management of social housing by councils.
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Redditch Borough Council (21 006 737)
Statement Not upheld Trees 15-Dec-2021
Summary: There was no fault in the Council’s decision to cut down several trees at the rear of Mr X’s property.
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Surrey County Council (21 012 360)
Statement Closed after initial enquiries Trees 15-Dec-2021
Summary: We will not investigate this complaint about an infested tree on the public highway overhanging Mr X’s complaint and posing a risk to his health. This is because we see no evidence to suggest fault in the way the Council reached its decision that the tree poses no risk.
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Sandwell Metropolitan Borough Council (21 010 759)
Statement Closed after initial enquiries Trees 13-Dec-2021
Summary: We will not investigate this complaint about the maintenance of highway trees. This is because it is reasonable for Ms X to make a claim against the Council’s insurers or in the courts for any personal injury or damage to property caused by negligence.
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Charnwood Borough Council (21 002 497)
Statement Not upheld Trees 13-Dec-2021
Summary: Mr X complains about the Council’s decision to consider an application to amend planning permission to be a non-material amendment. There is no evidence of fault in how the Council made this decision.
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London Borough of Ealing (21 001 859)
Statement Upheld Trees 09-Dec-2021
Summary: The Council wrongly promised to complete works to a tree outside Mr B’s house. This raised Mr B’s expectations. The Council took no action for a year; because of this it completed the works as a gesture of goodwill but failed to explain this to Mr B to manage his future expectations. The Council acknowledged Mr B’s complaint on three occasions over the year, but never investigated or provided a response until Mr B involved the Ombudsman. The Council has apologised for failures in service, but to recognise Mr B’s unnecessary time, trouble, and frustration the Council will pay £100.