West Yorkshire Trading Standards Service (21 011 101)

Statement Closed after initial enquiries Trading standards 29-Nov-2021

Summary: Mr N complains the Council refuses to prosecute a company who carried out poor quality work for him. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council.

Tameside Metropolitan Borough Council (21 006 525)

Statement Closed after initial enquiries Trading standards 09-Nov-2021

Summary:The complainants, who I shall call Mr and Ms X, say the Council failed to consider all the evidence before deciding not to prosecute a builder who carried out work on their home.

London Borough of Havering (21 009 533)

Statement Closed after initial enquiries Trading standards 09-Nov-2021

Summary: We will not investigate this complaint about Trading Standards. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is late and there is no good reason to investigate it now.

Kent County Council (21 004 917)

Statement Closed after initial enquiries Trading standards 01-Nov-2021

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s reasonable adjustments to the Alternate Dispute Resolution (ADR) scheme. This is because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

Herefordshire Council (21 007 807)

Statement Closed after initial enquiries Trading standards 12-Oct-2021

Summary: We cannot investigate this complaint about the behaviour of a Council officer involved in the successful prosecution of an employee from Mr X’s company. This is because the complaint falls outside our jurisdiction as the matters complained about have already been considered by the courts.

North Yorkshire County Council (21 005 004)

Statement Closed after initial enquiries Trading standards 25-Aug-2021

Summary: We will not investigate this complaint about how the Council dealt with a report made to the Council’s Trading Standards service. This is because there is insufficient evidence of fault and we cannot achieve the outcome he wants.

Rutland County Council (20 011 867)

Statement Upheld Trading standards 17-Aug-2021

Summary: Mr C says the Council was at fault for various failures related to his complaint about a rogue builder. Mr C says he and his wife have suffered injustice because of their distress and the amount of time Mr C spent investigating the builder. The Council was at fault for a failure to respond to an email and a telephone call. It has already changed its processes to prevent a recurrence. It has agreed to pay Mr C £100 in recognition of his and Mrs C’s distress and the time and trouble he was put to.

Leicestershire County Council (20 011 868)

Statement Upheld Trading standards 17-Aug-2021

Summary: Mr C says the Council was at fault for failures its trading standards department made after he complained about a rogue builder. He says these faults caused him and his wife injustice because, as a result, another council was unable to prosecute the builder. The Council was at fault for failures in communication but these did not mean the other council could not prosecute. It decided, independently, that prosecution was not justified. The Council has agreed to apologise and pay Mr and Mrs C £100.

Cheshire East Council (21 003 800)

Statement Closed after initial enquiries Trading standards 13-Aug-2021

Summary: We will not investigate this complaint about the Council’s response to Mr X’s complaint concerning a firm of estate agents he used. This is because there is no evidence to suggest fault affected the Council’s decision to take no enforcement action against the firm.

Leicestershire County Council (21 003 360)

Statement Closed after initial enquiries Trading standards 26-Jul-2021

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his trading standards complaint. This is because an investigation is unlikely to find evidence of fault by the Council.