West Northamptonshire Council (21 017 182)

Statement Closed after initial enquiries Trading standards 22-Mar-2022

Summary: We cannot investigate Mr X’s complaint about the Council’s court action as the matter falls outside our jurisdiction. We will not investigate Mr X’s complaint that a council officer provided false information to third parties as the complaint is late and it is unlikely we would find fault.

Royal Borough of Windsor and Maidenhead Council (21 017 518)

Statement Closed after initial enquiries Trading standards 22-Mar-2022

Summary: We will not investigate this complaint about the way the Council is conducting a Trading Standards investigation. It does not meet the tests set out in our Assessment Code. The Council’s actions have not caused the complainant a significant personal injustice.

Tameside Metropolitan Borough Council (21 009 471)

Statement Not upheld Trading standards 07-Mar-2022

Summary: There was no fault by the Council in how it decided to allow a trader to remain on its approved traders scheme.

Leeds City Council (21 015 886)

Statement Upheld Trading standards 03-Mar-2022

Summary: Mrs X says the Council’s delay in investigating her complaint led to a company going into liquidation. This means she cannot get her money back. The Council is at fault because of the delays in its response. However, this failing did not cause Mrs X significant personal injustice which warrants our involvement.

Hampshire County Council (21 008 640)

Statement Closed after initial enquiries Trading standards 24-Feb-2022

Summary: Mr X complains about the Council’s handling of matters relating to his business’ listing on the Council’s Buy With Confidence (BWC) scheme. We will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

Surrey County Council (20 014 241)

Statement Not upheld Trading standards 12-Jan-2022

Summary: Mr D complains the Council failed to properly vet a trader. He says as a result he was defrauded out of £17,000, causing him enormous mental distress. We have found no fault.

Essex County Council (21 011 725)

Statement Closed after initial enquiries Trading standards 20-Dec-2021

Summary: We will not investigate this complaint about the Council’s Trading Standards team’s response to a matter involving electrical installation work carried out at Mr X’s privately rented accommodation. This is because there is no evidence of fault by the Council.

Hertfordshire County Council (21 011 202)

Statement Closed after initial enquiries Trading standards 07-Dec-2021

Summary: We cannot investigate Mr Z’s complaint that the Council brought unwarranted legal proceedings against him. This is because the law prevents us from investigating a complaint about the decision to take legal action, or about how such action was conducted.

Norfolk County Council (21 009 820)

Statement Closed after initial enquiries Trading standards 29-Nov-2021

Summary: Ms X complains about the Council’s handling of matters relating to the sale of horses. We will not investigate the complaint because we are unlikely to add to the investigation already carried out by the Council and we cannot obtain the outcomes Ms X seeks.

West Yorkshire Trading Standards Service (21 011 101)

Statement Closed after initial enquiries Trading standards 29-Nov-2021

Summary: Mr N complains the Council refuses to prosecute a company who carried out poor quality work for him. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council.