Archive has 1126 results
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London Borough of Newham (21 014 742)
Statement Closed after initial enquiries Child protection 16-Mar-2022
Summary: We will not investigate this complaint about information the Council has shared relating to the complainant. This is because the matter is now subject to court action and the complainant’s concerns may be raised in court.
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City of Wolverhampton Council (21 017 482)
Statement Closed after initial enquiries Other 16-Mar-2022
Summary: We cannot investigate this complaint about the Council’s interpretation of a judge’s wishes. The matters complained of are not separable from the conduct of court proceedings.
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Essex County Council (21 003 643)
Statement Not upheld Child protection 16-Mar-2022
Summary: Mrs D complains the Council failed to safeguard her daughter and other students from abuse by staff and other pupils whilst they attended an independent special school from September 2017 to July 2020. We have found no fault.
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Hampshire County Council (21 016 242)
Statement Closed after initial enquiries Other 15-Mar-2022
Summary: We should not investigate Mr X’s complaint about the Council’s complaints procedure. There are no good reasons why the late complaint rule should not apply.
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Birmingham City Council (21 018 347)
Statement Closed after initial enquiries Child protection 15-Mar-2022
Summary: We will not investigate this complaint about the accuracy of information held by the Council. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault by the Council.
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Statement Closed after initial enquiries Adoption 15-Mar-2022
Summary: We cannot investigate Mrs X’s complaint, that the Council lied in court proceedings leading to her grandchildren being placed for adoption, because it lies outside our jurisdiction. The law prevents us from considering complaints about matters that have been considered and decided in court. We have no discretion to do so.
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Derbyshire County Council (20 012 723)
Statement Upheld Disabled children 15-Mar-2022
Summary: Mrs B complained about lack of support to her family between 2017 and 2021, failure to arrange meetings properly, failure to allocate a social worker from the disabled children’s team, failure to respond to correspondence and delay putting in place recommendations following a complaint. The Council failed to properly consider the impact on Mrs B as a carer during its assessments, failed to arrange some meetings properly, failed to respond to Mrs B’s correspondence and set up direct payments without discussing whether that was an option Mrs B wanted. An apology, payment to Mrs B and training for officers is satisfactory remedy.
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London Borough of Hillingdon (21 017 331)
Statement Closed after initial enquiries Other 14-Mar-2022
Summary: We will not investigate this complaint about Miss X’s children being in Council care. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. Where Miss X’s children live has been decided by a court and only a court can alter that.
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Westminster City Council (21 016 941)
Statement Closed after initial enquiries Child protection 14-Mar-2022
Summary: We will not investigate Mr X’s complaint about a report the Council produced for Court proceedings. We cannot investigate Court proceedings.
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Tameside Metropolitan Borough Council (21 017 038)
Statement Closed after initial enquiries Looked after children 14-Mar-2022
Summary: We will not investigate Miss X’s complaint about the Council’s decision to suspend the complaints process. It is unlikely we would find fault.