Archive has 1126 results
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Bracknell Forest Council (21 011 160)
Statement Not upheld Child protection 30-Mar-2022
Summary: We have discontinued our investigation of this complaint, about the Council’s decision to remove two children from a foster care placement. This is because the Council has investigated the complaint thoroughly under its own procedure, and we are satisfied there is nothing of substance we could add to its conclusions.
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Hertfordshire County Council (21 005 728)
Statement Upheld Child protection 30-Mar-2022
Summary: The Council is at fault as it did not properly consider whether it should investigate Ms X’s late complaint and it did not consider investigating the complaint through the children’s services statutory complaints procedure. As a result Ms X missed the opportunity to have her complaint considered through the statutory complaints procedure. The Council has agreed to remedy this injustice by now investigating Ms X’s complaint starting at stage two of the statutory complaints procedure.
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West Northamptonshire Council (21 005 839)
Statement Upheld Child protection 30-Mar-2022
Summary: Ms X complained the Council appointed a social worker to work with her and her family who was unprofessional and caused her and her family distress. She also complained the Council failed to include her children’s views in its decision making and did not act on her complaints regarding her children’s foster care. She said this caused her and her family emotional distress. There was fault when the Council significantly delayed escalating Ms X’s complaint. The Council has agreed to issue Ms X with an apology and provide a £150 goodwill award. It should also remind its staff of the importance of keeping to required timescales. There was no fault found with the Council’s actions regarding its safeguarding of Ms X and her family.
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Sefton Metropolitan Borough Council (21 017 069)
Statement Closed after initial enquiries Child protection 30-Mar-2022
Summary: We cannot investigate Mr X’s complaint about a Council officer’s report which was submitted to the court in family court proceedings because it lies outside our jurisdiction. The law prevents us from considering matters that have been considered in court. We have no discretion to do so.
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Stockport Metropolitan Borough Council (21 017 631)
Statement Closed after initial enquiries Other 30-Mar-2022
Summary: We will not investigate Mr X’s complaint. That is because the body he complains about is not within our jurisdiction.
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Gloucestershire County Council (21 017 758)
Statement Closed after initial enquiries Friends and family carers 30-Mar-2022
Summary: We will not investigate this complaint about the Council limiting his daughter’s contact with him. Contact arrangements are a matter for a court and Mr X has a right to go to court it would be reasonable to use.
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Bolton Metropolitan Borough Council (21 018 265)
Statement Closed after initial enquiries Other 30-Mar-2022
Summary: We cannot investigate this complaint about the Council’s actions concerning Miss X’s children. The matters complained of are not separable from ongoing court action about where her children should live.
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Statement Closed after initial enquiries Child protection 29-Mar-2022
Summary: We will not investigate Mr X’s complaint the Council is failing to protect his children and has refused to deal with his complaint. The Council has agreed it will accept Mr X’s complaint and reply to it. Mr X will need to complain to it again following the conclusion of the current family court case.
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City of Bradford Metropolitan District Council (21 017 384)
Statement Upheld Looked after children 29-Mar-2022
Summary: We will not investigate this complaint about the Council’s decision to put her daughter up for adoption. This is because we cannot investigate complaints about court action or what happened in court. The Council has accepted there were delays in arranging to provide Miss X with updates about her child following adoption. The Council has agreed to pay Miss X £300 to acknowledge the distress this caused her.
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Lancashire County Council (21 018 011)
Statement Closed after initial enquiries Child protection 29-Mar-2022
Summary: We cannot investigate this complaint about the actions of a social worker because they relate to matters considered in private law proceedings.