Kent County Council (21 016 317)

Statement Closed after initial enquiries Other 23-Feb-2022

Summary: We will not investigate this complaint about the data the Council holds about Mrs X. The Information Commissioner’s Office is better placed to consider this matter.

Wigan Metropolitan Borough Council (21 013 091)

Statement Closed after initial enquiries Other 23-Feb-2022

Summary: We cannot investigate Mr and Mrs X’s complaints about issues which are not separable from Court proceedings. We will not investigate their other complaints as Social Work England is better placed, and there is nothing significant extra we could add to other elements.

Leicestershire County Council (20 014 090)

Statement Closed after initial enquiries Child protection 23-Feb-2022

Summary: We will not investigate Miss X’s complaint about the Council’s children services team’s delay and refusal to amend a safety plan. It is unlikely we can achieve the outcome she seeks.

Norfolk County Council (21 014 763)

Statement Closed after initial enquiries Child protection 22-Feb-2022

Summary: We will not investigate Mr and Mrs X’s complaint about the Council’s child protection actions and social worker’s court report. We cannot lawfully investigate because a court dealt with the case. The complaint about earlier events is also late and outside the permitted 12-month period.

Birmingham City Council (21 015 057)

Statement Closed after initial enquiries Looked after children 22-Feb-2022

Summary: We will not investigate Miss X’s complaint about children services actions as the Courts are considering the events which led to the complaint.

Kent County Council (21 001 933)

Statement Upheld Other 21-Feb-2022

Summary: Mrs X complained about the communication and support provided to the family and the Council’s actions when it placed their son in temporary foster care. They also complained that their son overheard a discussion between professionals that he should not have. We found there was fault, but the Council’s apology and actions to prevent a recurrence of the fault that occurred were a suitable remedy to the complaint.

Worcestershire County Council (21 015 835)

Statement Closed after initial enquiries Child protection 21-Feb-2022

Summary: We cannot investigate this complaint about the Council’s actions concerning Ms X’s child. The matters complained of are not separable from decisions about where the child should live that have been taken by a court.

Kent County Council (21 015 864)

Statement Closed after initial enquiries Other 21-Feb-2022

Summary: We will not investigate this complaint about the actions of a social worker. Most of the matters complained of are not separable from matters that are subject to court action, and we cannot investigate them. The social worker’s lateness for meetings is separable, but there is not enough fault or injustice to warrant investigation, and investigation by us would be unlikely to lead to a different outcome or achieve the outcome Miss X wants.

Hampshire County Council (21 016 000)

Statement Closed after initial enquiries Looked after children 21-Feb-2022

Summary: We will not investigate this complaint about the actions of a social worker relating to Mr X’s intention to take a child overseas more than 15 years ago. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council sought a care order, so the involvement of a court means we cannot investigate. Even if that were not so, the complaint is late and there would be no good reason to exercise discretion to investigate it now.

London Borough of Lambeth (21 015 586)

Statement Closed after initial enquiries Child protection 21-Feb-2022

Summary: We cannot investigate this complaint about the Council starting a court process to prevent the investigation of its actions. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The start of court action means we cannot investigate.