Staffordshire County Council (20 012 417)

Report Upheld Looked after children 01-Mar-2022

Summary: Miss C complained about the care and support she received from the Council as a child. Miss C says because of the Council’s fault she did not receive proper support and missed out on a care leavers grant.

Warrington Council (21 009 316)

Statement Closed after initial enquiries Looked after children 01-Mar-2022

Summary: We have not investigated Mr B’s complaint about how the Council supported him after he made a disclosure of sexual abuse in 2017. His complaint is late, and, as there are no good reasons why he could not have approached the Ombudsman sooner, we cannot investigate it.

Suffolk County Council (21 011 642)

Statement Closed after initial enquiries Child protection 01-Mar-2022

Summary: We have not investigated Mr X’s complaint about historic abuse he suffered at a residential school prior to 2013. The complaint is too old and, even if it were not, we could not achieve the outcomes he wants.

Stoke-on-Trent City Council (21 015 468)

Statement Closed after initial enquiries Child protection 28-Feb-2022

Summary: We will not investigate Ms X's complaint about children services actions. It is unlikely we would find fault which has caused the Council to have a child protection plan.

London Borough of Lambeth (21 014 753)

Statement Closed after initial enquiries Child protection 28-Feb-2022

Summary: We will not investigate Mr X’s complaint about the Council’s failure to reply to his complaint. The matters he complained of have been the subject of judicial review proceedings.

Hertfordshire County Council (21 015 907)

Statement Upheld Disabled children 28-Feb-2022

Summary: We uphold Ms X’s complaint, as the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to complete its stage two without further delay.

London Borough of Bromley (21 001 878)

Statement Upheld Disabled children 28-Feb-2022

Summary: Ms X complained the Council failed to approve her application to move into a home fit for her disabled child Y’s needs. Ms X also complained the Council did not respond to the complaint she raised about this. The Council was not at fault for rejecting Ms X’s bid for the property. The Council was at fault for a significant delay in responding to the complaint she made. The Council should apologise to Ms X and make a payment of £200. It has already reminded its staff of the importance of responding to complaints within the required timescales.

Northumberland County Council (21 004 295)

Statement Upheld Looked after children 28-Feb-2022

Summary: Mr X complained the Council failed to carry out a sufficiently independent and robust investigation into his children’s statutory complaint. The Council was at fault for failing to investigate Mr X’s concerns about some of the care homes he lived in. This caused avoidable Mr X distress. The Council has agreed to apologise.

Liverpool City Council (21 006 378)

Statement Closed after initial enquiries Child protection 28-Feb-2022

Summary: We will not investigate Mr X’s complaint about children services actions. It is unlikely we could add to the Council’s resolution.

Devon County Council (21 016 201)

Statement Closed after initial enquiries Child protection 25-Feb-2022

Summary: We cannot investigate this complaint about the Council’s care of the complainant’s grandchildren. This is because the complainant cannot be treated as a suitable person to complain on the children’s behalf.