Archive has 1126 results
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Milton Keynes Council (21 000 360)
Statement Upheld Child protection 31-Mar-2022
Summary: Miss X complained that the Council failed to properly investigate a safeguarding referral about an incident at her son’s school. She also complained that the Council has not supported or helped her to home school her son. Miss X said this caused stress, uncertainty, had a significant emotional impact on her and her son, and meant her son missed out on education. We find the Council at fault for failing to support Miss X to home educate her son. This caused injustice. We are satisfied the Council has already apologised, has agreed to make a payment to reflect the injustice caused, and has made improvements to its service. We cannot investigate Miss X’s complaint about the safeguarding referral because is it outside the Ombudsman’s jurisdiction.
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Kent County Council (21 003 813)
Statement Upheld Child protection 31-Mar-2022
Summary: Mr X complained about the Council’s management of a child protection investigation involving his son. We find fault with the Council. The Council will apologise, implement service improvements, and pay him £200 for his distress.
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Lancashire County Council (21 006 175)
Statement Not upheld Friends and family carers 31-Mar-2022
Summary: Ms X complained the Council has refused to provide her with financial support after she started caring for her grandchildren, E and F, when their mother went into a rehabilitation centre. The Council was not at fault because the arrangement for E and F to live with Ms X was a private family arrangement. F then lived with Ms X on a permanent basis under a child arrangement order following court proceedings which Ms X began independently from the Council.
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Statement Closed after initial enquiries Child protection 31-Mar-2022
Summary: We will not investigate this complaint about the Council’s involvement with the complainant’s family. This is because the complaint is about matters considered and decided in court. It is therefore outside our jurisdiction. The actions of the Council’s staff cannot be separated from matters we have no jurisdiction to consider.
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Kent County Council (21 017 183)
Statement Closed after initial enquiries Other 31-Mar-2022
Summary: We will not investigate this complaint about the Council making statements the complainant considered libellous. This is because libel is a matter for the courts, not the Ombudsman.
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Derbyshire County Council (21 017 637)
Statement Closed after initial enquiries Other 31-Mar-2022
Summary: We will not investigate this complaint about safeguarding children in a sports setting. Investigation is not warranted by any possible injustice to Mr X. And there is no reason to exercise discretion to consider possible injustice to unnamed other persons caused by any fault by the Council.
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Northumberland County Council (21 018 332)
Statement Closed after initial enquiries Other 31-Mar-2022
Summary: We cannot investigate Miss X’s complaint concerning the Council’s involvement in a report considered in the Family Court. This is because the issues Miss X raises cannot be separated from the matters decided in court.
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London Borough of Harrow (21 008 112)
Statement Upheld Disabled children 30-Mar-2022
Summary: Mr X complained that the Council failed to meet his family’s need for respite from the care of his disabled son and that its communication had been poor. The lack of respite has had a negative impact on the family. We find the Council is at fault and this has caused injustice. It has agreed the recommended ways to remedy this. Therefore we are closing the complaint.
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Kent County Council (21 008 150)
Statement Upheld Child protection 30-Mar-2022
Summary: Mr B complained that a Child and Family Assessment prepared by the Council contained inaccurate information about him because of which his former partner stopped his unsupervised contact with his child causing him great distress. We found the Council was at fault in that the assessment was not as balanced and accurate as it should have been. The Council has taken appropriate action to remedy this.
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Bracknell Forest Council (21 011 160)
Statement Not upheld Child protection 30-Mar-2022
Summary: We have discontinued our investigation of this complaint, about the Council’s decision to remove two children from a foster care placement. This is because the Council has investigated the complaint thoroughly under its own procedure, and we are satisfied there is nothing of substance we could add to its conclusions.