Sheffield City Council (20 013 970)

Statement Not upheld Transport 20-Jul-2021

Summary: Mrs X complained about the Council’s decision not to renew her Disabled Person’s Blue Badge and its decision not to issue her a concessionary travel pass. There is no evidence of fault by the Council.

City of Doncaster Council (20 013 011)

Statement Upheld Transport 19-Jul-2021

Summary: Mr B complained the Council wrongly refused his application for a Blue Badge. We find fault with the way the Council considered Mr B’s application and the decision letters it issued. The Council has agreed to our recommendations to address the injustice caused.

London Borough of Hackney (21 002 165)

Statement Closed after initial enquiries Transport 02-Jul-2021

Summary: Mrs X complains about the Council’s decision not to award her a Blue Badge. We will not investigate the complaint because it is unlikely we will find evidence of fault by the Council.

London Borough of Lambeth (21 001 659)

Statement Closed after initial enquiries Transport 24-Jun-2021

Summary: We will not investigate this complaint about an application for a Blue Badge because there is insufficient evidence of fault by the Council.

London Borough of Islington (21 001 450)

Statement Closed after initial enquiries Transport 23-Jun-2021

Summary: We will not investigate Mr B’s complaint about the way the Council considered his complaint about the way he has been treated by the Council when he complained about his Freedom Pass. This is because the issues with the pass have been resolved and where we are not investigating the substantive matters we will not normally consider the way a council deals with a complaint. That is the case here.

West Sussex County Council (20 010 454)

Statement Upheld Transport 08-Jun-2021

Summary: Miss B complained about the Council’s decision not to issue her a Blue Badge. We have found there was fault in how the Council recorded its decision not to offer Miss B a face-to face assessment, but this has not caused Miss B a significant injustice.

London Borough of Croydon (20 010 661)

Statement Closed after initial enquiries Transport 25-May-2021

Summary: We will not investigate Mrs C’s complaint about the way the Council decided her application for a Blue Badge (BB). This is because there is not enough evidence of fault having caused a significant enough injustice to warrant an Ombudsman investigation.

London Borough of Harrow (20 013 786)

Statement Closed after initial enquiries Transport 10-May-2021

Summary: We will not investigate this complaint about the Council’s decision not to renew the complainant’s disabled travel pass. This is because there is not enough evidence of fault by the Council.

London Borough of Havering (20 005 015)

Statement Upheld Transport 07-May-2021

Summary: Mr X complained about the way the Council dealt with his renewal of a Taxicard. The Council accepted some fault for which it apologised and reconsidered his application. We agreed with this outcome but recommended a time and trouble payment should be made to remedy the injustice to Mr X. The Council agreed to this recommendation.

Kent County Council (20 013 633)

Statement Closed after initial enquiries Transport 05-May-2021

Summary: We will not investigate this complaint about an application for a Blue Badge because it is unlikely we would find fault by the Council.