Transport


Recent statements in this category are shown below:

  • Brighton & Hove City Council (17 000 235)

    Statement Not upheld Transport 06-Jul-2017

    Summary: There was no fault in the way the Council assessed Mr X for a blue badge and so the Ombudsman cannot question the decision to refuse him a blue badge

  • Reading Borough Council (17 003 043)

    Statement Closed after initial enquiries Transport 22-Jun-2017

    Summary: The Ombudsman will not investigate this complaint about the Council's requirement for people to collect Blue Badges in person. This is because there is insufficient evidence of fault by the Council.

  • London Borough of Waltham Forest (16 008 240)

    Statement Upheld Transport 30-May-2017

    Summary: The Council failed to return a Blue Badge to Mr X for a year after it was confiscated. Mr X was entitled to the badge as the Council did not find he had misused it. The Council has agreed to change procedures to avoid this happening again. It will also send Mr X a letter of apology and a payment of £750 to recognise the loss of the use of the badge and his time and trouble. This is a satisfactory remedy.

  • Royal Borough of Greenwich (16 015 983)

    Statement Upheld Transport 25-May-2017

    Summary: The Council was at fault when it failed to demonstrate it considered health issues Mr X raised in his application for a concessionary travel pass. This caused Mr X uncertainty about whether the Council could have awarded his pass earlier. The Council was also at fault for taking too long to deal with Mr X's complaint. The Council has agreed to pay Mr X £100 to remedy the injustice these faults caused him.

  • East Sussex County Council (16 018 952)

    Statement Not upheld Transport 23-May-2017

    Summary: The Council was not at fault in how it assessed Ms B for a blue badge. It properly considered evidence and guidance, so I cannot question its decision.

  • Herefordshire Council (16 017 957)

    Statement Not upheld Transport 17-May-2017

    Summary: There is no fault in the Council's decision Mrs X is no longer eligible for a disabled person's blue badge. The Council assessed Mrs X in line with the guidance issued by the Department of Transport.

  • Gloucestershire County Council (16 018 011)

    Statement Closed after initial enquiries Transport 15-May-2017

    Summary: The Ombudsman will not investigate this complaint about an application for a Blue Badge because it is unlikely he would find fault by the Council.

  • Warwickshire County Council (16 014 928)

    Statement Upheld Transport 11-May-2017

    Summary: The Council did not properly consider the guidance on assessment for Blue Badges. Mrs X's pace of walking is so slow that of itself it is likely to make walking extremely difficult. The Council has now agreed to carry out a fresh assessment.

  • Bournemouth Borough Council (16 017 203)

    Statement Not upheld Transport 03-May-2017

    Summary: There was no fault by the Council in the way it considered the complainant's application for a Blue Badge.

  • East Sussex County Council (16 019 131)

    Statement Closed after initial enquiries Transport 02-May-2017

    Summary: The Ombudsman will not investigate Mr A's complaint that the Council wrongly refused him a Blue Badge. This is because there is not enough evidence of fault with the actions taken by the Council to warrant an investigation.

;