Recent statements in this category are shown below:
Statement Not upheld Transport 06-Jul-2017
Summary: There was no fault in the way the Council assessed Mr X for a blue badge and so the Ombudsman cannot question the decision to refuse him a blue badge
Statement Closed after initial enquiries Transport 22-Jun-2017
Summary: The Ombudsman will not investigate this complaint about the Council's requirement for people to collect Blue Badges in person. This is because there is insufficient evidence of fault by the Council.
Statement Upheld Transport 30-May-2017
Summary: The Council failed to return a Blue Badge to Mr X for a year after it was confiscated. Mr X was entitled to the badge as the Council did not find he had misused it. The Council has agreed to change procedures to avoid this happening again. It will also send Mr X a letter of apology and a payment of £750 to recognise the loss of the use of the badge and his time and trouble. This is a satisfactory remedy.
Statement Upheld Transport 25-May-2017
Summary: The Council was at fault when it failed to demonstrate it considered health issues Mr X raised in his application for a concessionary travel pass. This caused Mr X uncertainty about whether the Council could have awarded his pass earlier. The Council was also at fault for taking too long to deal with Mr X's complaint. The Council has agreed to pay Mr X £100 to remedy the injustice these faults caused him.
Statement Not upheld Transport 23-May-2017
Summary: The Council was not at fault in how it assessed Ms B for a blue badge. It properly considered evidence and guidance, so I cannot question its decision.
Statement Not upheld Transport 17-May-2017
Summary: There is no fault in the Council's decision Mrs X is no longer eligible for a disabled person's blue badge. The Council assessed Mrs X in line with the guidance issued by the Department of Transport.
Statement Closed after initial enquiries Transport 15-May-2017
Summary: The Ombudsman will not investigate this complaint about an application for a Blue Badge because it is unlikely he would find fault by the Council.
Statement Upheld Transport 11-May-2017
Summary: The Council did not properly consider the guidance on assessment for Blue Badges. Mrs X's pace of walking is so slow that of itself it is likely to make walking extremely difficult. The Council has now agreed to carry out a fresh assessment.
Statement Not upheld Transport 03-May-2017
Summary: There was no fault by the Council in the way it considered the complainant's application for a Blue Badge.
Statement Closed after initial enquiries Transport 02-May-2017
Summary: The Ombudsman will not investigate Mr A's complaint that the Council wrongly refused him a Blue Badge. This is because there is not enough evidence of fault with the actions taken by the Council to warrant an investigation.