London Borough of Harrow (21 003 036)

Statement Closed after initial enquiries Transport 02-Sep-2021

Summary: We will not investigate this complaint about the Council’s decision not to give the complainant a Blue Badge. This is because the Council has offered to do a face-to-face mobility assessment.

London Borough of Croydon (21 005 851)

Statement Closed after initial enquiries Transport 01-Sep-2021

Summary: We will not investigate this complaint about a disabled persons freedom pass. This is because the Council has renewed the pass.

London Borough of Harrow (21 004 136)

Statement Closed after initial enquiries Transport 01-Sep-2021

Summary: We will not investigate this complaint about the Council’s decision that the complainant does not qualify for a Blue Badge, freedom pass or a taxi card. This is because the Council has agreed to do a face-to-face mobility assessment.

Sheffield City Council (20 009 725)

Statement Upheld Transport 25-Aug-2021

Summary: Miss B complained that the Council had failed to properly consider her health conditions and the impact on her ability to walk, when refusing her application for a blue badge. We found fault in the way the Council considered her application. The Council has agreed to invite a new application and reconsider the information Miss B provides using an assessor with knowledge of her condition.

London Borough of Wandsworth (20 011 410)

Statement Upheld Transport 20-Aug-2021

Summary: The Council failed to seek advice from a suitably qualified expert when considering Mr X’s application for a blue badge. This calls into question the reliability of the decision.

London Borough of Lambeth (21 005 423)

Statement Closed after initial enquiries Transport 19-Aug-2021

Summary: We will not investigate this complaint about the Council’s decision that the complainant does not qualify for a Blue Badge. This is because the Council has agreed to do a face-to-face mobility assessment and reconsider the application.

Sheffield City Council (21 004 064)

Statement Closed after initial enquiries Transport 18-Aug-2021

Summary: We will not investigate this complaint about a Blue Badge because the Council has offered to do a face-to-face mobility assessment.

Buckinghamshire Council (20 013 010)

Statement Upheld Transport 13-Aug-2021

Summary: The Council failed to properly consider Mrs X’s application for a blue badge. It failed to consider the impact of her disability and her need for a mobility aid.

West Sussex County Council (21 002 988)

Statement Closed after initial enquiries Transport 11-Aug-2021

Summary: We will not investigate this complaint about the Council’s decision not to give the complainant a Blue Badge. This is because the Council has offered to reconsider the application and carry out a face-to-face mobility assessment.

London Borough of Merton (20 010 884)

Statement Not upheld Transport 10-Aug-2021

Summary: Mrs X complained the Council failed to properly assess her application for a blue badge and wrongly determined she was not eligible. There is no evidence of fault in the way the Council assessed Mrs X’s application for a blue badge.