London Borough of Redbridge (20 013 470)

Statement Not upheld Transport 12-Oct-2021

Summary: Mr X complains the Council failed to properly consider the impact of his medical conditions on his mobility before it refused his Blue Badge application. Mr X says the matter has affected his well‑being and caused him significant distress. There is no evidence of fault in the way the Council considered and made its decisions.

West Sussex County Council (21 006 756)

Statement Closed after initial enquiries Transport 12-Oct-2021

Summary: We will not investigate this complaint about the Council’s decision that the complainant is not entitled to a Blue Badge. This is because the Council has agreed to do a mobility assessment and there is nothing more we could achieve as an outcome.

West Berkshire Council (19 020 415)

Statement Upheld Transport 06-Oct-2021

Summary: The Council was at fault for failing to carry out a public consultation about proposed changes to community transport grant funding, this caused injustice as Mr X cannot be sure the Council would have gone ahead with the proposed funding cuts if it carried out a public consultation. We cannot investigate Mr X’s complaint that the Council made untrue and defamatory comments to a local media outlet as we cannot enforce a remedy associated with this. The Council has agreed to our recommendations to remedy the injustice caused.

Trafford Council (21 006 945)

Statement Closed after initial enquiries Transport 05-Oct-2021

Summary: We will not investigate this complaint about an application for a Blue Badge because it is unlikely we would find fault by the Council.

London Borough of Waltham Forest (21 007 257)

Statement Closed after initial enquiries Transport 04-Oct-2021

Summary: We will not investigate this complaint about the Council’s decision that the complainant is not eligible for a Blue Badge. This is because there is insufficient evidence of fault by the Council.

London Borough of Newham (21 002 670)

Statement Not upheld Transport 03-Oct-2021

Summary: We have discontinued our investigation into Mr B’s complaint that the Council refused him a disabled parking badge. The Council has now issued him a badge, so he is no longer suffering any injustice.

Plymouth City Council (20 014 289)

Statement Upheld Transport 21-Sep-2021

Summary: the complainant complained the Council failed to properly consider her application for a Blue Badge. The Council says it properly considered all the information but failed to give a detailed decision letter as recommended in government guidance. We found the Council acted with fault and it agreed to reconsider the application having given the complainant time to present further information and to pay her £100 in recognition of the inconvenience caused.

London Borough of Newham (21 001 514)

Statement Upheld Transport 09-Sep-2021

Summary: The Council did not properly consider Mr C’s application to renew his blue badge that he requires due to his medical conditions. Its approach in processing blue badge applications, subject to further assessment, is not in line with guidance. In this case it caused injustice to Mr C in the form of distress by not processing his application correctly. We recommend the Council reconsider Mr C’s application and apologise for its errors.

Essex County Council (21 003 952)

Statement Closed after initial enquiries Transport 08-Sep-2021

Summary: We will not investigate this complaint about the complainant’s application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.

Hampshire County Council (21 005 252)

Statement Closed after initial enquiries Transport 08-Sep-2021

Summary: We will not investigate this complaint that the Council will not re-issue concessionary travel vouchers. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.