Kent County Council (21 007 457)

Statement Not upheld Transport 09-Feb-2022

Summary: Mr X complained about the Council’s refusal to issue a blue parking badge to him. He said that, as a result, it is more difficult for him to access the community and he undertakes fewer journeys. We found there was no fault with regards to the Council’s actions.

London Borough of Harrow (21 015 096)

Statement Closed after initial enquiries Transport 08-Feb-2022

Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because the Council will do a face-to-face mobility assessment.

Sheffield City Council (21 014 839)

Statement Closed after initial enquiries Transport 07-Feb-2022

Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application for a Blue Badge. This is because the problem has been resolved and the Council has decided to issue a badge.

London Borough of Islington (21 012 075)

Statement Closed after initial enquiries Transport 27-Jan-2022

Summary: We will not investigate this complaint about the complainant’s application for a Blue Badge and a taxi card. This is because there is insufficient evidence of fault by the Council.

Devon County Council (21 007 893)

Statement Not upheld Transport 24-Jan-2022

Summary: There was no fault by the Council which acted in line with government guidance when it refused Ms X a blue badge.

Devon County Council (21 012 925)

Statement Closed after initial enquiries Transport 19-Jan-2022

Summary: We will not investigate this complaint about an unsuccessful Blue Badge application. This is because there is insufficient evidence of fault by the Council.

West Sussex County Council (21 013 083)

Statement Closed after initial enquiries Transport 18-Jan-2022

Summary: We will not investigate this complaint about the Council’s decision that the complainant does not qualify for a Blue Badge. This is because there is insufficient evidence of fault by the Council.

Sefton Metropolitan Borough Council (21 003 521)

Statement Upheld Transport 17-Jan-2022

Summary: Mr X complained about the Council’s decision not to provide him with a Blue Badge. He says the Council did not properly consider his application and this caused him avoidable distress and inconvenience. We found fault regarding the Council’s communications with Mr X. The Council has agreed to reconsider Mr X’s appeal and provide an apology.

Kent County Council (21 005 008)

Statement Upheld Transport 14-Jan-2022

Summary: Mr C complained the Council failed to consider all his medical information before refusing his Blue Badge application. We find fault with the way the Council considered Mr C’s application and the decision letter it issued. The Council has agreed to our recommendations to address Mr C’s injustice.

London Borough of Lambeth (21 012 215)

Statement Closed after initial enquiries Transport 05-Jan-2022

Summary: We will not investigate this complaint about a disabled persons freedom pass because the Council has agreed to offer the complainant a face to face mobility assessment.